Great
519 reviews
CloudbedsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
519 approved reviews, newest moderated first
Top Hotel N Residence I.
Posted
We received quick and helpful support from the support coach when we needed it. She very kind and informative, providing us with specific instructions on how to solve an issue.
Response from Cloudbeds· Aug 18, 2023
Hi Top Hotel N Residence Insadong, Thank you for taking the time to share your feedback about Cloudbeds support team and how your support coach can answer all your questions. We appreciate it!
hotel alto de P.
Posted
Soporte muy personalizado, Natalia muy amable, atenta y dispuesta!
Response from Cloudbeds· Aug 25, 2023
Hola, Gracias por tomarse el tiempo para enviarnos sus comentarios sobre su experiencia con Cloudbeds y Natalia del nuestro equipo. ¡Lo apreciamos! Cloudbeds
jairo A.
Posted
Estamos muy satisfechos con cloudbeds. al inicio del hotel, adquirimos una software italianos que se veía genial, pero nunca pudimos terminar el set up. decidimos hacer el cambio a cloudbeds y el acompañamiento para implementar la herramienta fue genial. tenemos todas las Otas operando y nuestra web tambien, con reservas y pasarela de pagos.
Response from Cloudbeds· Aug 25, 2023
Hola Jairo, Estamos muy contentos de que haya tenido una gran experiencia con la plataforma Cloudbeds. Gracias por tus amables comentarios. Cloudbeds
Jéssica
Posted
O atendimento tem sido ótimo com o Gabriel. Ele é um consultor prestativo e sabe muito sobre a plataforma, sempre buscando sanar dúvidas e encontrar soluções para os problemas que apresento. A plataforma está sendo essencial no nosso negócio, unificando informações. Falta apenas um app que facilite o acesso remoto, pois estamos sempre em movimento por aqui.
Response from Cloudbeds· Aug 25, 2023
Olá Jéssica, Estamos felizes em saber que você teve uma ótima experiência com a Cloudbeds e nossa equipe. Obrigado pelo seu gentil feedback. Cloudbeds
Eduardo
Posted
Clareza nas informações
Response from Cloudbeds· Aug 25, 2023
Olá Eduardo, Obrigado por compartilhar conosco o seu feedback. Valorizamos muito a sua opinião. Cloudbeds
Lucky Novia CPM B.
Posted
For nearly two weeks, we've been struggling with back-and-forth issues and contacting different people at Cloudsbed. But Sandy has been a true help, taking tangible actions and keeping us informed. Thanks to him, ensuring we stay on track without any stress.
Response from Cloudbeds· Aug 14, 2023
Hi Lucky Novia CPM Bali, Thank you for taking the time to share your feedback about our team member Sandy Prabowo and how she has been helping solve any issues you have, and making sure that it is type priority. We appreciate it! Cloudbeds
Santur E.
Posted
Atendimento simplesmente perfeito! Agradeço muito ao Gabriel!
Response from Cloudbeds· Aug 15, 2023
Olá, Santur Ecoturismo, Obrigado por compartilhar sua opinião sobre sua experiência positiva com o atendimento da Cloudbeds, especificamente do Gabriel! Ficamos muito felizes! Cloudbeds
francisco S.
Posted
The experience with Cloudbeds has been great. My instructor Natalia is always there for me if I have any request. The platform is very very good.
Response from Cloudbeds· Aug 14, 2023
Hi Francisco Suarez, Thank you for taking the time to share your feedback about your positive experience with Cloudbeds as well as our team member Natalia for always being there if you need any help. We appreciate it! Cloudbeds
