CloseOptionReviews of closeoption.com

Response from CloseOption· Aug 11, 2023

We extend our gratitude for your comment. Your positive and sincere feedback regarding our services is greatly appreciated, and we aspire to enhance our platform further to provide a more suitable environment by addressing any shortcomings.

Response from CloseOption· Jul 16, 2023

Thank you for sharing your feedback. We are thrilled to hear that we have successfully met your satisfaction. Our team is committed to constantly improving our platform to provide you with a better trading experience. We value your support and are dedicated to ensuring that our platform meets your evolving needs.

Response from CloseOption· Jul 16, 2023

Thank you for your feedback. We greatly value your evaluation of our platform and services. Our goal is to provide you with services that will not only satisfy you but also exceed your expectations. We appreciate your support and look forward to serving you for a long time to come.

Response from CloseOption· Jun 24, 2023

Thank you for your feedback, and also for your honesty. We appreciate the opportunity to clarify the situation regarding the percentage of payouts on our platform. In certain circumstances, we may need to adjust the percentage of payouts due to factors such as limitations in covering transactions in the interbank market or interactions with intermediary providers. These adjustments are primarily imposed on a limited number of accounts. It's important to note that payouts are not fixed and may fluctuate over time. However, we assure you that we always strive to provide our users with the maximum possible payouts within the given circumstances. Our goal is to offer a fair and competitive trading environment, and we continuously work towards optimizing our services to meet the evolving needs of our users.

Response from CloseOption· Jun 3, 2023

As per our company's terms and conditions, CloseOption reserves the right to request Skype verification from its members. This verification is an additional layer of security. It is designed to validate the authenticity of submitted documents and the identity of our clients, especially when it comes to withdrawals. Failure to complete the verification within the specified timeframe may result in immediate termination of membership and account suspension. In response to your confirmation of other negative reviews about our company, we would like to inform our valued audience that it's important to note that satisfied customers may not always leave feedback, resulting in a skewed representation of our platform. Positive reviews are often less common, and sticking to negative reviews may not accurately depict the overall customer experience. Additionally, it's crucial to approach online comments with caution, as it can be challenging to verify the credibility of their content. Therefore, it's advisable not to form judgments solely based on negative comments. We encourage you to explore a variety of sources and maintain a balanced perspective when evaluating a company's reputation.

Response from CloseOption· May 12, 2023

Thank you for your comment - It is confirmed that your account was permanently banned due to a violation of our terms (submission of fake and manipulated documents). Our policies are in place to ensure a safe and fair experience for all our customers. We take violations of these policies seriously and take necessary steps to prevent abusive activities in our weekly competitions and gift giving system. Accordingly, our team regularly monitors all activities and bans all invalid accounts. You should note that your deposit amount was $6, which is considered cancelled. Please feel free to contact our support team, where we are happy to provide any necessary information and return your deposit.

Response from CloseOption· Jun 3, 2023

Thank you for your comment - We acknowledge that you have an account with our company, but addressing the inaccuracies and missing details in your statement is interesting. The delay in your withdrawals was a result of your refusal to comply with Skype verification, which significantly prolonged the withdrawal confirmation process. Subsequently, when you finally provided new identity documents after avoiding Skype verification, it became evident that your documents were highly suspicious. Our security department conducted a thorough review of the documents you provided and confirmed that your documents had been manipulated and, thus, were not authentic. Finally, despite your refusal to receive withdrawals via bank transfer and the complications surrounding it, we proceeded with processing your withdrawals using this method. However, due to issues with the validity of your bank account or problems with accepting the amount, the withdrawal was rejected. It's worth noting that your total deposit amounted to $473.80 and you have withdrawn $1,674.62. All your withdrawal requests were processed successfully!