Clocks and ColoursReviews of clocksandcolours.com

Response from Clocks and Colours· Feb 2, 2026

Hi Kalali, we understand that peace of mind about your order is important to you. We can see from your recent order history that your order is still in transit, and isn't lost. Your order is supposed to be delivered in the next 24 hours by USPS. If you need further assistance, you can reach out to us directly by email via [email protected].

Response from Clocks and Colours· Feb 17, 2026

We’re thrilled to hear that your rings continue to impress and that you’re receiving compliments on them every day. Knowing that our customer service and product quality have consistently met your expectations really means a lot. We also greatly appreciate your recommendations to co-workers, word of mouth like that is invaluable. Thank you again for your trust, and we look forward to continuing to provide you with pieces you love for years to come.

Response from Clocks and Colours· Mar 2, 2026

Hey Jon, Thanks so much for your feedback! Our support team works hard to impress our customers; we're glad we could win you over.

Response from Clocks and Colours· Jan 11, 2026

Hey Ansh, we really appreciate you taking the time to give this feedback, and we’re very sorry for the difficult situation and frustrating experience. Regretfully, shipping times on many customer orders were extended during the holiday season due to an extensive backlog at our warehouse. We understand your order took longer to arrive than you expected, and we’re very sorry for the inconvenience. When submitting a warranty claim, we do require certain steps to be taken to ensure that we have everything on record, including photos and order information. It sounds like our online portal wasn’t working, and we can see that the agent assisting you tried to use different methods to get the claim information needed to finalize your claim. Under our warranty policy, when items are not in stock for replacement, we offer a store credit instead. We do not offer refunds for warranty claims, but we understand and appreciate your input given how recently the order was delivered, and will be using this information to consider changes to our existing policy. We are sincerely sorry for this situation and for the experience, and will be using this as a learning experience for us to improve the overall customer experience moving forward. If you do decide that you need further assistance, please contact our support team directly at [email protected]

Response from Clocks and Colours· Jan 11, 2026

Hi Victoria, we're really sorry to hear that you had a difficult time manage your return/exchange request. Typically, we have a self-service return/exchange portal where customers can find their online order and see all available options. If ever there is an issue with our online portal, our support team is equipped and ready to provided high level assistance with ensuring that customer requests are addressed or actioned in accordance with our return/exchange policy. We appreciate your feedback in this matter as we are aiming to constantly improve the customer experience. It sounds as though your return request was resolved, however if you do need any further assistance you are welcome to contact us again anytime at [email protected]. Thank you.

Response from Clocks and Colours· Jan 11, 2026

Hey Tristan, we sincerely appreciate this feedback, and we're sorry for the confusion and disappointment associated with the promotion. There was a discrepancy with the name of the product versus the image used in the ad you saw, where the product on promo was not the same as the image. While we truly understand that confusion in these situations isn't ideal, we cannot always offer a reduction in price on the incorrect product. Had the promotion been for the same product of the same name and style as advertised, we would have been more open to making an exception. When errors occur unintentionally due to technical mishaps, we cannot always afford to offer the product under false circumstances. We will always do our best to come to a compromise wherever and whenever possible. We have addressed this issue with our internal team, and emphasized the importance of avoiding any similar issues in the future to improve customer experience. We are sorry for any disappointment or frustration this situation and outcome may have caused. If you need any further assistance in the future, please contact our support team anytime at [email protected].

Response from Clocks and Colours· Feb 17, 2026

Thank you for taking the time to share your experience! We’re so glad to hear that Richard was able to step in and handle everything efficiently, and that Darcy was able to assist you along the way. We know order issues can be frustrating, so it’s wonderful to hear that our team made the process smooth and professional. Your 10/10 means a lot to us, and we truly appreciate your trust in Clocks & Colours.