Climb CreditReviews of climbcredit.com

Response from Climb Credit· Apr 22, 2020

Hi Nancy, I'm sorry to hear that you're having a negative experience. One of our team members will be reaching out today to learn more about your situation and how we may be able to help. As always, you can also feel free to contact our Student Success team directly by phone, email or live chat to discuss any questions or concerns about your loan.

Response from Climb Credit· Aug 2, 2019

Hi JMC, Thank you for relaying your concerns to us and for taking the time to escalate any issues you experienced. Students are our number one priority and we want to make sure we help as many people as we can. We understand that the interest rate you were approved for may have been higher than you desired and we trust and applaud your financial judgement in not accepting a loan that doesn’t make sense for your situation. While we understand you may view your offered interest rate higher than that of a secured loan, such as an automobile, our interest rates are extremely competitive compared to other unsecured personal loan options or financing offers through a credit card. One way to qualify for a lower interest rate is to re-apply with a co-borrower who has a high credit (FICO) score. Our application is free, and just applying will not affect your credit score, so you can shop around with as many co-borrowers as you’d like until you get a lower interest rate. Please feel free to reach out if you have any questions about co-borrowers and we’ll be happy to assist. We are always here to help, so do not hesitate to call, live chat, or email us with any additional questions or concerns!

Response from Climb Credit· Jul 10, 2019

Hi Adam, I'm very sorry for the confusion. We appreciate your feedback, and will review our communications and website to make them as clear as possible. You are correct, Climb Credit sends tuition funds directly to the school you attend. We try our best to make it clear in the loan approval documentation we provide and any communication we send after a loan is accepted—which confirms that tuition funds are sent to your school, on your behalf, and that no tuition funds are remitted to the borrower directly. Again, thank you for your feedback.

Response from Climb Credit· Jul 5, 2019

Hi Nathan, We sincerely appreciate your feedback, we are always looking to improve the borrower experience. To confirm, no interest accrues if the loan is paid in full. Interest accrues on a monthly basis if your loan is in full repayment. Climb understands that life happens, that is why we offer deferral benefits to borrowers that have trouble making full payments. Deferral benefits are often not provided to folks with private student loans, but Climb wants to help folks be successful with additional flexibility as it pertains to payments. If a borrower is making payments of any amount or if they are on a deferral, Climb will never send a borrower to collections. If we reach out to students about their account being delinquent, it is not to hound or harass, it is to help them through options like a deferral benefit so they can get back on track and ensure that their credit is not negatively impacted. We want to do everything we can to help students succeed. Although we feel that making payments is accurate and straightforward, we are reviewing the payment interface currently to see how we can improve so that it is more intuitive. We look forward to continuing the conversation with you. Would it be alright if we emailed you directly to review your feedback and to see how we could potentially incorporate into the borrower experience?

Response from Climb Credit· Mar 1, 2019

Hi Donald, thank you so much for your feedback. Of course, we apologize for any confusion or uncertainty you may have experienced through your interactions with Climb Credit. We pride ourselves on being transparent and providing students, like yourself, with the best service possible. To help clear up some of the confusion you may be experiencing, it might be helpful to review under which circumstances Climb pulls credit for students and borrowers. Once an application is successfully submitted, Climb Credit submits a soft credit pull on the borrower and/or co-borrower's credit. A soft credit pull does not have a negative impact on a borrower or co-borrower's credit score. Since a soft credit pull does not negatively impact a credit score, students can apply multiple times with different co-borrowers, if necessary, to make sure they get the best loan terms for the program they want to attend! Climb does submit for a hard credit pull that may impact an individual's credit score only after their Climb Credit loan is successfully funded. To confirm, no hard credit pull was submitted or applied to your credit profile by Climb. Are you able to share details of what you are reviewing so that we can help you resolve? The hard credit pull you might be seeing on your credit profile may be from a different lender. Our mission is to help students and individuals like yourself obtain the tools and skills they need in order to succeed. We will reach to you directly via email, but please do not hesitate to call us at (888) 510-0533 or to start a chat conversation with us by visiting climbcredit.com. Again, we sincerely appreciate your feedback and we look forward to helping you resolve this issue!