Average
702 reviews
ClickUpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
ClickUp (clickup.com) has 702 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
702 approved reviews, newest moderated first
Kartikeya T.
Posted
ClickUp offers excellent automations. This makes work really easy and fast for all teams to collaborate and achieve great productivity.
Response from ClickUp· Nov 17, 2022
Hey, Kartikeya! We really appreciate you taking the time to leave such a thoughtful review! We're so happy to hear that you're enjoying a productivity boost with ClickUp! Don't hesitate to reach out if you need anything at all! Have an amazing and productive day!
Heba
Posted
I've been working with ClickUp team since 1 year and this company knows how to business! their customer success efforts to maintain a good relationship are great !
Response from ClickUp· Nov 17, 2022
Hey, Heba! We really appreciate you taking the time to leave such a thoughtful review! We're so happy to hear that you're enjoying a productivity boost with ClickUp! Don't hesitate to reach out if you need anything at all! Have an amazing and productive day!
Mantas V.
Posted
The service designed to grab money as easy as possible and not give back at any cost. We prepaid 1 year for our team and after 6 months wanted to cancel which is possible but no refund on the rest amount. Contacted support but they are just turning the solution to their way only - credits to workspace. Better keep looking for alternatives rather than use this platform. My team didnt like at all using it and it resulted to a big money loss
Response from ClickUp· Nov 17, 2022
Hey, Mantas! We truly appreciate the time that you are taking to share details about your experience: the good, the bad, and the ugly! We can take it, we promise! We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. That's why we have a continued focus on hiring top-tier talent to expand our engineering teams so we can consistently deliver the delightful experiences you demand. Innovation is also paramount, and we strive to deliver weekly releases that deliver game-changing features to boost your productivity. We value your feedback and want you to know we're listening. We do offer a 30-day refund period. Due to your transaction having been processed more than 30 days ago, per our terms of service we are unable to offer a refund to your card on file. When we are unable to provide a refund, we offer Workspace credit to your ClickUp account. Workspace credit can be used for future upgrades, renewal, or for adding new members! Alternatively, we can pause your subscription so you can give us a try again in the future. Thanks again for giving ClickUp a try and we hope to have you and your team return soon!
James L.
Posted
Continued to charge my card after I cancelled.
Response from ClickUp· Nov 9, 2022
Hey, James! We truly appreciate the time that you are taking to share details about your experience: the good, the bad, and the ugly! We can take it, we promise! We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. That's why we have a continued focus on hiring top-tier talent to expand our engineering teams so we can consistently deliver the delightful experiences you demand. Innovation is also paramount, and we strive to deliver weekly releases that deliver game-changing features to boost your productivity. We value your feedback and want you to know we're listening. I reached out to our specialized Billing team and asked them to review your account. Please keep an eye on your emails for a response from the team. It's a long road ahead as we work to make the world more productive. Thank you for choosing ClickUp so we can be a part of this journey together!
Ben
Posted
Have been waiting a month for their support team to investigate an issue with their API, only for someone to turn around and tell me after waiting all this time that their documentation is not complete and does not detail the correct methods for connecting to their API and that I'll need to re-write the connection process, without providing any explanation or further details. The software appears very competent, but is sadly very slow at times. It is simply let down by its support network...
Response from ClickUp· Nov 9, 2022
Hey, Ben! We truly appreciate the time that you are taking to share details about your experience: the good, the bad, and the ugly! We can take it, we promise! We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. That's why we have a continued focus on hiring top-tier talent to expand our engineering teams so we can consistently deliver the delightful experiences you demand. Innovation is also paramount, and we strive to deliver weekly releases that deliver game-changing features to boost your productivity. We value your feedback and want you to know we're listening. It's a long road ahead as we work to make the world more productive. We would love another opportunity to assist you with your API questions! Please feel free to reach out to us via chat or email at [email protected] to discuss the available resources. Thank you for choosing ClickUp so we can be a part of this journey together!
Andy T.
Posted
Having been tasked with setting up ClickUp for an employer, I set about setting up and organising ClickUp for our needs (we made a decision to move away from Monday.com to ClickUp so most of the setup/organisation was similar to how we had configured Monday.com). Within the first week of using ClickUp we experienced a number of issues, one of which was a show-stopping bug. After a couple of copy and paste responses from "customer support" (aka. 1st line support) which were totally useless, we finally made it to "technical support" (aka. 3rd line support). Great I thought, we'll be fixed and back on-track in no time at all. How wrong I was. Once reported, ClickUp "technical support" stopped responding after the first day, even when chased. Eventually we did get a random response, but it was nothing more than a "are you sure you're seeing this error?"... Normally I wouldn't mind, but when provided with error codes and screenshots multiple times, you can bet I'm pretty sure! When 3 business days had passed with no resolution and no meaningful response, we made the decision to abandon our migration to ClickUp. Shame really as the product appears to be pretty well thought out; it's just their lack of customer support that seriously lets them down. One final comment to add... I'd say you could probably have a decent enough experience if you're doing simple setups with ClickUp... Anything that's got any form of complex configuration then I'd avoid them like the plague. UPDATE: Point proven about terrible support... ClickUp clearly didn't read my review. We've abandoned the migration. We deleted the account and all data, so it's pretty pointless reaching out to anyone! Also, clearly lying... My work details are different from my personal details, so there's not a chance that they have matched me to any accounts. They certainly didn't reach out to me to find out any of information! ADDITIONAL UPDATE: Stop trying to make yourselves look good here. YOU DID NOT RESPOND TO US BEFORE I POSTED ON HERE! In my last email to Support and Sales, I stated we were going to abandon the migration on the 13th of October... WE DID NOT RECEIVE ANY COMMUNICATION UNTIL I POSTED ON HERE... Within the hour we received two emails, one of which promised the refund we requested days earlier. You constantly say you've sent emails but amazingly we never receive them (we do from Teamwork!)... Nor do you ever forward these emails on to us as proof you had sent something.
Response from ClickUp· Oct 13, 2022
Hey, Andy! We truly appreciate the time that you are taking to share details about your experience: the good, the bad, and the ugly! We can take it, we promise! We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. That's why we have a continued focus on hiring top-tier talent to expand our engineering teams so we can consistently deliver the delightful experiences you demand. We value your feedback and want you to know we're listening. We would love another opportunity to assist you with any issues that you're having with ClickUp! I've reached out to our Billing team to ensure that your concerns get addressed as quickly as possible. Please keep an eye on your emails for a response from the team. I also reached out to our Technical team and see that they are currently awaiting a response from you. When you have a moment, could you please respond to their email? We're looking forward to your response and a quick resolution! Thank you for choosing ClickUp so we can be a part of this journey together! Update: Hey, Andy! We appreciate the update to your review. We understand that you and your team have abandoned the migration which is why we asked for another opportunity to assist you. We were able to find the emails that were sent to our Billing and Technical team based on your review. I see that a member of the Billing team responded to you on Friday, October 14, 2022. If you were not able to receive that email, please check your spam folder. Thanks again for giving ClickUp a try. We hope that you will consider returning to us in the future!
DP
Posted
ClickUp will be a great tool someday when they work out the COUNTLESS bugs they have. Filters never work, when you duplicate (copy) folders they auto-populate in the trash and it's hard to recover them, and it doesn't save your work half the time (there is no save button either). It's a great tool in concept and in design, but technically the platform is a total mess. Our company of 30 has had stunted growth because of their lack of follow-up fixing these issues as we've presented them the last 12 months. All they care about is upselling you to a higher paid plan and not fixing the bugs that are present in every plan.
Response from ClickUp· Oct 11, 2022
Hey, there! We truly appreciate the time that you are taking to share details about your experience: the good, the bad, and the ugly! We can take it, we promise! We know it's frustrating when anything falls short of expectations. I understand that coming across bugs can be annoying. I assure you, squashing every last one is something our developers and engineers are working tirelessly on! We want nothing but the best for ClickUp users, and we will remain focused on fixing bugs, the overall speed of the platform, and expanding feature parity in our mobile apps. We are very grateful for feedback like yours. We are on it! Please feel free to send any bugs you find our way so we can work to make sure they get squashed right away! We value your feedback and want you to know we're listening. It's a long road ahead as we work to make the world more productive. We would love another opportunity to assist you with any issues that you're having with ClickUp! Please feel free to reach out to us via chat or email at [email protected] to discuss the available resources. Thank you for choosing ClickUp so we can be a part of this journey together!
Samuel
Posted
Do not register. You will receive lots of spam and you will not be able do unsubscribe unless you block their domain. At the end of their emails there is a "unsubscribe" link that does not work. I tried dozens of times to unsubscribe from their spam in the span of the last months but i continued receiving their spam. Now I started receiving their spam also in another email where I do not have an account on. On their site there is no possibility to permanently delete your account even if it is against GDPR.
Response from ClickUp· Oct 11, 2022
Hey, Samuel! We truly appreciate the time that you are taking to share details about your experience! I think this is a case of miscommunication! To clarify, do you no longer want to receive email notifications for your Workspace or do you want to be unsubscribed from our mailing list? If you'd like to stop receiving email notifications, you can navigate over to your notification settings and deselect everything in the email column you no longer want to be notified for! You can access your notification settings by clicking on your avatar in the bottom-left and clicking Notifications. If you'd like to be unsubscribed from our mailing list, you can visit clickup.com/remove to update your communication preferences. Please feel free to reach out to us via chat or email at [email protected] if you need any additional assistance with unsubscribing. Have an amazing and productive day!
