Citymons Reviews | Read Customer Reviews of citymons.net

Citymons Reviews | Read Customer Reviews of citymons.net

Citymons reviews

Showing 6 reviews with 5 stars · Clear filters

donald C.
Posted Aug 5, 2025
Incredible customer service
Had a issue and they fixed it with no hassles
Report
Bowen
Posted Nov 18, 2024
This is a great ball and hitch
This is a great ball and hitch. Well made, very solid. Great communication and perfect packaging.
Response from Citymons· Dec 3, 2024
Thank you so much for your feedback and for supporting our product development on Kickstarter! Your assistance has been invaluable, allowing us to continually improve and deliver an even better user experience. We look forward to staying in touch with you. If you have any suggestions or questions, please feel free to reach out to us! Thanks again for your support!
Report
Shawn M.
Posted Nov 11, 2024
Over all I really like it
So far I haven’t had any issues with the hitch, it works exactly as it is supposed to. I really like the anti-rattle feature, it really does make a difference. The only thing I have had trouble with is putting the receiver in and taking it out with the key on a ring of keys, it keeps locking and unlocking so the bolts don’t lock into the receiver that smoothly. Overall I really like it.
Response from Citymons· Nov 12, 2024
Thank you for supporting us on Kickstarter! We truly appreciate your interest in our product, and it’s support like yours that inspires us to keep innovating. Regarding your question about the key, we carefully considered this during the design process. Allowing the key to be removed before fully securing the lock could pose a safety risk if someone forgot to turn the knob to its locked position. To ensure safe and secure travel, we designed it so the key can only be removed once the lock is fully engaged. In response to customer feedback, we’re now including a quick-release keychain with future orders, allowing quick access to the trailer arm key without impacting the lock rotation. If you’d like one, please feel free to reach out to [email protected] with your backer ID, and we’d be delighted to send one your way. Thank you once again for your valuable feedback and for being part of our journey! Warm regards, The CITYMONS Team
Report
James A.
Posted Oct 29, 2024
Hitch was as advertised
Hitch was as advertised. A really neat design that eliminates the rattling noise.
Response from Citymons· Nov 12, 2024
Thank you so much for your feedback and for supporting our product development on Kickstarter! Your assistance has been invaluable, allowing us to continually improve and deliver an even better user experience. We look forward to staying in touch with you. If you have any suggestions or questions, please feel free to reach out to us! Thanks again for your support!
Report
Steve H.
Posted Oct 22, 2024
A great design long overdue!
A great design long overdue!
Response from Citymons· Oct 23, 2024
As one of our first users, I’m thrilled to hear that you’re satisfied with the product. Wishing you all the best!
Report
K.C.
Posted Sep 3, 2024
Fantastic product so glad I backed on…
Fantastic product so glad I backed on Kickstarter
Response from Citymons· Oct 22, 2024
Thank you for your support of innovative products and wish you all the best
Report