Great
447 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
Nestor
Posted
Team was very helpful. Great customer service.
Response from City Grounds· Oct 23, 2025
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
Jonathan B.
Posted
Great Experience and shipped quickly.
Response from City Grounds· Oct 23, 2025
Glad to hear your order arrived so quickly! Enjoy the new ride, and thanks for choosing City Grounds!
Andrew P.
Posted
Never received any email saying bike was out for delivery. I had to acknowledge that someone needed to sign for it bike showed up on a Sunday and no one signed for it and was still left on my front porch. Front tire wouldn’t inflate had to replace internal of valve stem. Rear brakes are noisy as all heck. Was hoping noise would go away. Assuming cheap brake pads so will be replacing those as well. Won’t be buying from this company again.
Response from City Grounds· Oct 23, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Once an order leaves our facility and is in the hands of the shipping carrier, delivery updates and handling are managed by them — though we certainly understand how frustrating it can be when the process doesn’t go smoothly. Regarding the bike itself, some level of adjustment and fine-tuning is often needed out of the box due to how bikes are packaged and shipped by the manufacturer. We always recommend having a local bike shop review assembly and setup to ensure everything is properly dialed in for performance and safety. We truly value your feedback and will share your comments with both the carrier and manufacturer to help improve the overall experience. If you’d like us to review your order details further, please reach out to our support team — we’d be happy to take a closer look. — The City Grounds Team
Shane H.
Posted
Smooth deal, fast shipment on my Maxxis Hookworms. Would definitely do business with City Grounds again!
Response from City Grounds· Oct 23, 2025
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
customer
Posted
Quality products at reasonable prices.
Response from City Grounds· Oct 23, 2025
Thank you for your feedback! We’re happy to know you’re pleased with both the quality and value of your purchase. Your support means a lot to our team.
Vance
Posted
Perfect shipping products the very nicest thank you again
Response from City Grounds· Oct 23, 2025
That’s what we like to hear! Enjoy the ride and thanks for the support!
Rajat B.
Posted
Defective front tire I need refund or exchange with good bike
Response from City Grounds· Oct 23, 2025
We’re very sorry to hear about your experience and understand how frustrating this must have been. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
Elizabeth G.
Posted
Excellent quality bicycle and price quick reliable safe shipping would reccomend
Response from City Grounds· Oct 23, 2025
Thanks so much for the great feedback! We’re stoked you’re happy with the products — we always aim to offer quality gear at solid prices.
