City FurnitureReviews of cityfurniture.com

Everything was totally wrong from the first day that we bought the furniture.It was a horrible experience and I would recommend never buying anything from this company again. Delivery guys were rude and very unresponsive to our requests. We called to complain and never got any help to a finally got to an upper echelon executive and then he finally fixed our problem. Very unacceptable for a company of this structure. I will never shop there again.

I purchased an outdoor set of furniture consisting of two chairs and a loveseat. The two chairs were damaged upon delivery and replaced soon thereafter. Unnoticed at the time was a mismatched back cushion. Blue instead of taupe. After three visits to the Fort Lauderdale store manager, an in person visit to the original salesman at their warehouse, and a call to the service department which never called back I have been unable to resolve the problem. This went on for at least 6 weeks. The service department is totally unresponsive and I would never buy from this company again.

I purchased a canopy bed mid October with a scheduled delivery date of 11/18/20. They delivered part of the bed with no call before or after informing me of how the product is shipped/sold and being out of stock. After reaching out a month later just to see what the heck is happening they told me with an attitude January 18th for something I purchased and paid in full. I went to BBB and this company had the audacity to offer me some disgusted "Loaner" in their rebuttal. Please do not purchase from this company and note items are sold partially literally like buying a sofa and have to wait for the cushions 3 months later..... terrible company and absolutely disgusted offering me " loaner". Please research this companies review before purchasing from them..I assure you this is no exaggeration at all to bash a company

Bought a bedroom set and two pieces were damaged so someone came over to repair. They sprayed the headboard with lacquer paint in my house, which smelled so toxic and left a rough texture. Had to reorder chest of drawers. Eleven months later received it - damaged again - reordered and it was fine but the color didn’t match the rest of the set. Got a call that they do not guarantee color matching.

#cityfurniture #worstcustomerservice #donotshophere Mother purchased a couch earlier this month, they were providing free shipping (btw she had cataract surgery this past week). They delivered the couch today upside down, unassembled (have to attach legs) and left (btw the legs are inside the couch so you have to flip the couch to get to the legs). I called customer service to find out how they can expect a 90lb woman alone to flip a couch? Why didn’t the sales rep ask a few detailed questions to see if free shipping was the right choice, he was only concerned with making a sale. After two transfers, I spoke to Lanisha in the escalation dept that told me while the couch was still wrapped and I didn’t know it was upside down I should have returned it then as that was my one opportunity to do so but per policy, they do not take returns and if I need help need to pay out of pocket to do so....Lanisha also informed me since she signed the delivery waiver city furniture was covered ( I informed her of my moms cataract surgery and she just kept going on script). After my fourth escalation I got Aleah who offered a courtesy set up because “I escalated it this far....” I told her my handy man was already here and if they could pay his fee for service and she said that’s not something they could do. I asked her for her manager (who is Mandy) but was told I can’t speak with her as she doesn’t deal with escalations and that’s why they have an escalation team; regardless the outcome wouldn’t change. Also that her time is precious and if I have to go to social media to do so..... When I asked Aleah what she would do if this was her parent, she informed me that she would shop at a company with a better/more lenient policy. #cityfurniture #worstcustomerservice #donotshophere

I bought a brand-new house in Parkland Florida and did not bring any of my old furniture I wanted to completely furnish the new house with new furniture. I went to City Furniture and ordered items that my salesman told me were in stock when I paid for them. But then a couple of days later I was informed many of the items were on back order. I was given a date of when they would be in and on that date, I was then told that some of the items were damaged again and would be reordered and some did not even come in. I was given a new expected arrival date and once again told that some of the items were damaged again on the new date. The TV stand / cabinet I ordered for my family room was delivered damage several (5) times over 3 ½ month wait. Of the 6 pieces to the couches in my family room the recliner kept getting delayed / back ordered for 4 1/2 months. Every time they said it would be in, they called me to delay again. I only spent around $12,000 of my $70,000 budget at City Furniture. I finished furnishing my house with furniture from your competitors with no issues, honest delivery dates and far superior service. Also, City Furniture delivery people damaged my front doorway frame and weather seal, left dirty handprints on walls and furniture surfaces they touched. Stuff from the packaging material was left wherever they unpacked the items. I talked to managers and all I got from them were lies about what they could or would do for me. I finally cancel the balance of my order that never arrived. They would not take the furniture back even though you couldn’t deliver the whole set, so I had to settle on some damaged furniture that you set subcontractors out to try to repair. $12,000 worth of City furniture items with damage to 4 pieces and up to 4 ½ months to deliver. Your competitors almost $60,000 worth of furniture with only one piece with slight damage and it was properly fixed in two days. City Furniture $12,000 worth of furniture 4 ½ months to deliver. Your competitors 3 weeks to deliver $60,000 worth of furniture. City Furniture customer service takes up to 2 hours for someone to answer your call. If you leave your number they do not call back. All other furniture stores in south Florida answer their phone within 10 to 20 minutes. I would not buy anything from City Furniture ever again, even if they were the only place out there.

After posting my negative review, I received a comment from a member of the City Furniture Customer Service staff. She asked to review my order history, and within a few hours I had an email from her, apologizing and making a generous offer to compensate me for my inconvenience. It was more than I expected, and I was very pleased to see the level of Customer Service extended to me by the company. It was an unfortunate confluence of circumstances, but the fact that the company owned its mistake and offered compensation was a stand up move in my opinion. My bed arrived today, and I am very happy to report that all the pieces were on the truck!

Nicholas Brown sales associate was amazing yesterday at Jensen Beach location. He calmly and courteously solved a major delivery issue. I was ready to cancel my order having waited months for delivery. Thanks so much !