City FurnitureReviews of cityfurniture.com

Response from City Furniture· May 5, 2026

¡Hola! Muchas gracias por tu comentario. Sabemos que ha pasado algo de tiempo, pero realmente apreciamos que compartas tu experiencia. Nos alegra saber que recibiste un excelente servicio, productos de buena calidad y entregas puntuales. Esperamos que sigas disfrutando tus compras, ¡y será un placer atenderte nuevamente en el futuro!

Response from City Furniture· May 5, 2026

Hi D, thank you for sharing your experience—we know this was from some time ago, and we’re truly sorry for the frustration you encountered. This is not the level of service we aim to provide, especially when it comes to flexibility and customer satisfaction. We understand how disappointing that situation must have been, and your feedback is important to us. If you’re open to it, we’d really appreciate the opportunity to turn this experience around. Please feel free to reach out to Kate at [email protected] so we can assist you further. If you’re currently in the market, we also have some great Memorial Day promotions available—we’d love the chance to provide you with a much better experience this time.

Response from City Furniture· May 15, 2026

Hi Mark, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. We’d love to welcome you back into our showroom to see the exciting changes we’ve made. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City Furniture· May 15, 2026

Hi Patti, we sincerely apologize for the frustration and inconvenience you experienced with your delivery and communication process. We understand how disappointing repeated delays and lack of updates can be. We realize a significant amount of time has passed since your review, and we are only now responding as we recently joined Trustpilot. Since that time, we have made many improvements to our delivery coordination and customer communication processes. We’d love to welcome you back into our showroom to see the exciting changes we’ve made.

Response from City Furniture· May 15, 2026

Hi Suleidys, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We hope one day we may restore your confidence in us. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City Furniture· May 15, 2026

Hi Miguel, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We are truly sorry to hear about your experience, as this is absolutely not the level of service we strive to provide. We appreciate you taking the time to share your feedback, even though we realize a significant amount of time has passed since your review. We hope one day we may restore your confidence in us. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City Furniture· May 15, 2026

Hi Ronald, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. We’d love to welcome you back into our showroom to see the exciting changes we’ve made. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City Furniture· May 15, 2026

Hi Howard, we are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.