City FurnitureReviews of cityfurniture.com

The West Palm Beach sales person was truly amazing, but unfortunately I bought the wrong table for a surprise, so I tried to return it. It took me six customer reps and probably six hours of my time. For me to say I'm going to chop the table up and give you a bad review. I was trying to buy a more expensive table and chair set, which made no sense to me. I will never ever buy a table or any furniture from this company. It's too bad SALES staff is really good. but the return policy is disgusting. escalation department is a joke. They read from the same script.

If I could rate this experience with a 1/2star I would. The 1/2 star would be only representative of sale people came running as soon as I entered the store. All other points of help, sale and delivery failed miserably. I have purchased two very expensive mattresses here but never again. Done 😡

Easily the worst experience I've ever had with a company. Delivery drivers were rude and would not drop off furniture in the rooms we needed them in. We tried moving furniture to the correct rooms and they wouldn't fit. When calling customer service, they told me they don't allow returns. Horrendous. I wish they'd go out of business.

My wife and I bought dining room chairs and they keep breaking. One broke immediately and in around a year another 4 broke.

This company is an absolute scam. Save your money and stay far away. I purchased furniture from City Furniture and added their 3 warranty for extra protection, only to discover later that the warranty is completely useless. When I contacted their warranty services, I was told that the issues were due to “normal wear and tear,” even though the furniture was made with cheap materials that began to peel within four to five months. I paid for a three-year warranty that does nothing. The fabric sheds feathers that constantly poke through, making it uncomfortable to use. Their customer service is dismissive, unhelpful, and completely incompetent. This is a classic example of a company selling a worthless warranty solely to extract more money from customers. They refuse to take responsibility, ignore legitimate concerns, and hide behind brainless policies instead of providing solutions. I will never purchase from City Furniture again.

Donald D at the Vero Beach store made my experience great. He was polite, informative and funny. Made my day and was extremely helpful. Listened to every question I had and gave me a satisfactory answer.

They don't deserve 1 star!!! Sales team jump all over you as soon as you open the door . Then when you do buy something they basically put a gun to your head to buy the warranty . White glove delivery is a scam , guys damaged the walls and the furniture. Bed and couch came defective , still waiting for parts for 3 months. Oh yeah and the warranty , good luck trying to use it . They refused our claim for no reason . Complete scam of a company . Stay away and save your money .

I recently purchased a Wayne Dining Room Set from City Furniture in Fort Lauderdale, and what should have been a straightforward experience turned into weeks of frustration and unnecessary effort. I was told during the sales process that all items were in stock. After completing my purchase, I was informed that the Wayne Mid Tone Buffet was backordered for over a month. The rest of the set was delivered a few days later — but the tabletop arrived damaged. The repair technician who came out was professional and honest, confirming the tabletop could not be fixed and scheduling a replacement. Unfortunately, that replacement was canceled by text message with no follow-up or explanation from City Furniture’s customer service. I had to chase down answers on my own. After multiple unreturned calls and emails, I eventually reconnected with my original salesperson, Ahmed Abdo, who was the only bright spot in this experience. Ahmed personally intervened to correct what customer service had ignored — he rescheduled the replacement delivery and helped issue a refund for the backordered buffet. His professionalism and genuine concern were appreciated. However, the corporate “no returns” policy prevented me from returning a barstool that didn’t fit the space — a $284 item that ultimately cost City Furniture over $2,000 in lost additional sales, including the buffet, curio cabinet, and extra chair I had planned to buy. As a longtime real estate professional in South Florida, I’ve worked with thousands of homeowners and always try to recommend local businesses. Unfortunately, based on this experience, I can’t in good conscience recommend City Furniture or Ashley Furniture to my clients or network. The takeaway: City Furniture’s products may look great on the showroom floor, but their customer service policies and follow-up are deeply flawed. A company’s brand isn’t defined by its logo — it’s defined by how it treats people when something goes wrong. Credit where it’s due: thank you to Ahmed for doing the right thing and caring about the customer when others in the chain did not. If you’re considering City Furniture, read the fine print and be ready to advocate for yourself. This experience was a reminder that good people can’t always overcome bad company policies.