Excellent
6,209 reviews
CitizenShipperHonesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Tom
Posted
Had several bids fairly quickly. It was easy to set up. Just wish you could list multiple items. I had to list all my vehicles in the description, because you can only list one vehicle unless that's changed by now. I did talk to customer support and they said they were working on it. I did get my items shipped so it all worked out.
Carmen M M.
Posted
All was perfect
W. F.
Posted
They have not responded to the refund request on the first shipper who cancelled on me. I loved the assigned driver, but very disappointed in CS as a whole first-time user.
Response from CitizenShipper· Jan 17, 2023
Thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. Again, I sincerely apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets. Please email [email protected] if I can be of further assistance. I pulled up your email and we did not find a ticket. Please email us again and I will be sure to keep an eye out for this to make sure you are taken care of.
Juanita
Posted
Easy and quick to get quotes and set up pet pick up and delivery.
Heide U.
Posted
My driver kept in contact with me and even sent videos. She was on time and cared about my pet.
Dennis
Posted
The shipper was good but Citizen Shipper themselves charge way too high a fee.
Response from CitizenShipper· Jan 17, 2023
Dear Dennis, thank you for sharing your feedback. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. Customer satisfaction, safety and security always come first for our team. We work hard to provide exceptional value through stringent driver screening, access to 24/7 televet care and $1,000 in pet protection coverage for every trip. Transporting your beloved pet is stressful in itself, and I’m so sorry the experience didn’t meet your expectations. Rest assured that we take all feedback very seriously. We’re here listening, and we’re committed to improving our services and customer support. Please email [email protected] if I can be of further assistance.
Laura E.
Posted
It was easy to find a variety of transportation businesses and very quick. It was great to have the businesses pre-vetted, eliminating a lot of the risk. The transport we decided on was responsive and delivered our puppy without issues ahead if schedule despite lousy weather on the way. She arrived in wonderful shape and totally unstressed.
Jason F.
Posted
Would absolutely use again!
