Circle MedicalReviews of circlemedical.com

Response from Circle Medical· Nov 17, 2023

"Hi Sarah, thank you for taking the time to provide us with this feedback. Having a trusting, positive relationship with your provider is of utmost importance to an effective healthcare experience, and if it is ever the case that you do not feel this way about one of our Circle Medical providers, I urge you to reach out via our secure, HIPAA-compliant chat so a member of our Patient Relations team can look into the situation further. I can ensure this situation will be properly investigated.

Response from Circle Medical· Dec 4, 2023

Hello, and thank you for taking the time to voice your concerns. We take all feedback very seriously as we use it to improve and create a better patient experience. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I would love the chance to better understand this situation as well as determine any actions we can take to make things right. If you are able to, please reach out to me via the chat function of the Circle Medical app (and please make sure to mention my name, Wanji in your message), and I can look into this situation from there.

Response from Circle Medical· Nov 30, 2023

Hi, thank you for taking the time to provide us with this feedback. I'm sorry to hear you did not have a positive experience with us. I would love to better understand what happened and determine what we can do to make it right - if you are able to, I encourage you to reach out to me (Wanji), so I can look into it from there.

Response from Circle Medical· Nov 30, 2023

Thank you for voicing your concerns. I encourage you to reach out to me through chat on the app, please be sure to mention my name (Wanji) as I would love to look into this further.