Cin7 OmniReviews of cin7.com

We have been with Cin7 since 2018 and have had a good experience. Thank you for your support PK and we are looking forward to still use the product in the future.

CIN7 is really easy to use and affordable inventory management system, especially for a SME. It’s a stress-free tool to integrate across all marketplaces, E-commerce platforms, EDI connections and physical channels to manage multiple SKUs and track their inventory. Highly recommend to use for improving business efficiency, and most importantly to control your business at a granular level. Multiuser system helps to accommodate different activities thus creating a functional vertical integration value chain. Just went live and Atul from on boarding team was excellent right from day one, who guided step by step to make this live as per our requirements. Will review this again in 3 months time on post live support and performance of the tool.

There is a big learning curve and our implementation was an arduous process. The software itself seems to amazing but it's integration with QBO leaves a little to be desired. Which more fields mapped, it turns off payments in invoices as we are still using QBO for the payment platform, and there were some bugs in installation. However the inventory mgmt aspect and cogs is far superior that what just qbo alone can do and worth it.

I signed up looking for an on shopify integration. The site offers a free plan for those who connect shopify, at the time of the connection I was in a free trial with demo products loaded. Despite trying to contact support they were not helpful. (I haven't been able to delete the account yet).

Switched to Cin7 from brightpearl. More integrations, options and support for less money! Great on-boarding experience. Very satisfied so far.

Have been a cin7 customer for 6 years with 2 separate accounts and circa $25-30k p/a in fees. Despite this when a bugs finds it way onto our account we have been told it only effects us and as such they will not be fixing it. (The bug in question related to the most core function of an ERP without and accounting ledger - inventory) Sad way to burn a long term customer. NetSuite is now looking good and not even more expensive on a subscription comparison.

After a lot of promises of what Cin7 could do for my ecom-business, I was basically sold. I got on board with the most expensive plan, because that was what I needed, so they said. The setup was decent, experts knowing their stuff etc. But after 3 months I started realizing that this software wasn't actually making my life easier at all. Orders from my webshop aren't fulfilled automatically, I had to update the stock from Amazon every day manually so it showed the right inventory in my webshop, 3PL fulfillment isn't setup yet and will take another month (they said this from the start). So in short, after 3 months, nothing is working but I'm charged the full price + $1200 onboarding costs. On top of that, I've been overcharged twice so far (so 2 out of 3 months, great start!). After sending several emails regarding this, still no refund or no email showing the slightest care. I'm still a client and it's up to Cin7 if this will stay like this. It's a bit saddening that I need to bring out the big guns (writing a public review) in order to be heard. UPDATE JUNE 2021 After posting this review, I got contacted by somebody from Cin7. After emailing back and forth for a few more weeks (!), I got in touch with somebody from the support team in the US. He was trying to understand me and got in touch with the technical staff. After that I had to chase the technical staff myself to try the whole thing working and still not everything was working as supposed after pushing for 2 more weeks. I got so tired of this unprofessional situation and wrote an email to the support guy saying I want a refund for all the money I paid and I'm stopping the payment until everything works. I was paying for the premium plan for 5 months + implementation costs ($4450 in total) and my problems didn't get solved at all. I never got an answer on that from the support guy, I hope he's still alive. This whole company and its communication is a total mess. If you live in Europe and you have to communicate with somebody in New Zealand, everything goes slow. Given, they do a lot of effort to get in touch (like having calls at 5 AM their time), but it's still not convenient at all. I'm looking further for another solution.

Its not been an easy journey and the support function hasnt been great as it takes time for someone to get back to you and investigate your concerns. But Atul Sharma has been excellent. He has taken full responsibility for making sure we have a smooth onboarding and then came and helped us when we had some teething problems. He would reply to emails straightaway and did a few zoom calls. Thank you so much Atul!