Bad
191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop premium cigars, humidors, samplers, pipes, pipe tobacco, and accessories at Cigars International. Huge cigar selection at great prices everyday.
Cigars International (cigarsinternational.com) has 191 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
191 approved reviews, newest moderated first
Robert P.
Posted
Ripoff! Bought cigars for a gift last Christmas. They have been charging $14.95/month since then! Just caught it through Discover. Demanded a refund but they only agreed to four months only. Get your cigars elsewhere or be reamed!
Rick M.
Posted
Warning....CI's "customer service" CANNOT SPEAK OR UNDERSTAND ENGLISH.
Drickyboo
Posted
Paid $8 for shipping and waited a week. Nothing. Still "processing"the order. Then suddenly one day what I had ordered was "on back order". I looked up Customer service on their website and was happy to see that they had Saturday and Sunday hours. But when I called, I was told by the folks who are available to take your order (oh yes, they are ALWAYS available to get your money) that weekend customer service was defunct. I have ordered from them for years, but something bad has happened at CI and I am moving on!
Leex
Posted
Customer service is so bad. Never ordered from them again !
Bill F.
Posted
I have shopped with for years but the last two orders have been terrible. They have sent the wrong products the last two times in a row. The first incorrect order was rectified but only after numerous phone calls to their one customer service number. This past one, I cannot get through to customer service (eternal hold) and they have not returned any of my 3 emails. I’ll be shopping elsewhere in the future. Bill Franz
Chris P B.
Posted
Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company
Fritz
Posted
worst customer service You can't get through to them on their website or by phone
Donna W.
Posted
Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong. Bill and Donna
