Cigars InternationalReviews of cigarsinternational.com

I looked at my credit card statement for this month and found a charge for $15.58 from Cigars International. It was for something called Puro Perks Membership. I never signed up for anything like that. After a brief argument with their representative, that "Said" they will refund me the amount. I will never buy from them again!

My problem with CI and most other companies is that the cigars I receive need a lot of time to cure in the humidor before they are ready to enjoy. All have that 'barn yard smell' which is a sure sign that they are far from cured. I buy them to smoke them, so it's always disappointing. Compare the same cigar from CI to the same one purchased from a brick and mortar and you'll notice a vast difference. Seems like the growers push cigars out in mass volume and sell at cut price to discount companies to meet large demand. Customer service claims that cigars degrade from shipping but I do not totally believe that. I will no longer buy 5 packs or assortments as they seem to be most affected.I used to have better luck when buying boxes but even that doesn't hold true anymore. Yes, I pay more at the brick and mortar shops but at least I'm getting a fine ready to smoke cigar.

I orders a box of cigars using a promo code that appeared to work but after checkout I noticed it didn't and I immediately cancelled the order. They told me it already shipped (improbable) but that they would refund the order and send me a free return shipping label. I countered that the discount amount was less than the return shipping and would save me the hassle of having to return the cigars but they insisted they could not. I told that they would be losing a good customer over this. They didn't care. ...and as if that wasn't bad enough, upon checking my CC statement I discovered they did not refund the full amount as promised and deducted over $8 from my refund.

I ordered on the 15th of October. As of today he 24th, my order was still in process. Agent told me I hadn’t verified my age on my guest account. I had logged in to my regular account. The agent was accusatory and argued with me, insisting I had no account. Very bad experience. Cancelled my order.

This program is great. I earn gift cards well over my membership monthly fees for shopping at stores. I wish I knew about this sooner!

Dont believe the positive reviews, those are probably employees trying to save a garbage business. Worst site on the internet, by FAR. Terrible everything. No customer service, terrible sale software, old, damaged product, and scams you have to uncheck if you see them. Amazing that the scandanavian tobacco group allows these frauds to run their sites, you know, with the upcoming fines theyll accumulate from the illegal practices they commit. No tracking numbers provided, and if you ask, they stop selling to you. I ordered something after a terrible experience with pipesandcigars(same owner, same terrible employees), they wouldnt complete my order on CI because Id asked for tracking on another site that i never received, AND they charged money to cancel my order they werent going to fulfill anyway. Thats fraud, folks, plain and simple. The feds are going to have fun with this bunch.

I have canceled my subscription several times. I even took my charge cards off the website, yet I’m still getting charged. When I logged into my account, the website said there was no card on file. I am going to have to close my charge card and get a new one. If you don’t want to deal with this hassle do not order a subscription!

Ci international has good offers unfortunately there order process,customer service and especially there tracking is really horrible. If you don't mind waiting weeks with absolutely no tracking. And whatever you do don't even bother calling customer service they are absolutely no help. Very disappointed i recommend finding another source for you cigar purchases dealing with them will drive you crazy