Frank S.
Posted
We only received 2 prosciutto breads
We only received 2 prosciutto breads. Please either credit my cc card or mail out the one that was received. Thank you. Will be awaiting you're response

Average
14 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AT Ciao Cookie® we serve up fresh and delicious goodies to all of you! We value our Italian family traditions, and believe our handmade cookies will not only warm your home but also your heart. Made in the heart of NY, with the soul of Italy.
Ciaocookieny (ciaocookieny.com) has 14 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
Showing 3 reviews with 1 star · Clear filters
Frank S.
Posted
We only received 2 prosciutto breads. Please either credit my cc card or mail out the one that was received. Thank you. Will be awaiting you're response
Liz N.
Posted
I’m so disappointed. The rainbow cookies tasted artificial not like mascarpone. The almond cookies were as dry as a dust and had no flavor. Even the cookies at whole foods are 100 times better the S shaped cookies dipped in chocolate were so sweet I had no other flavor. Again I’m so disappointed. Do you think you get cookies from the bakery? They would be exceptional. Nope.
Michael D.
Posted
The cookies didnt taste good and the bread has mold on it. I contacted customer service and no one is calling me back.
Response from Ciaocookieny· Oct 26, 2023
Ciao Michael, We are sorry to hear you disliked our rainbow cookies. I see on our end that a refund has been issued for the prosciutto bread. I also see that you contacted us via instagram and a contact form, in the future please use [email protected] for any issues regarding your order as stated on your invoice. With regards to the prosciutto bread, we sent it as a courtesy despite not usually delivering to a mail box, that being said, based on our records from the time the bread was delivered to the time you contacted our team, entirely too much time had passed for a perishable item. We pack all of our breads accordingly based on travel distance with the necessary ice packs etc. We are truly sorry you were so dissatisfied with our products and service. Thank you for choosing Ciao Cookie.