Average
520 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With groundbreaking styles season after season, Chinese Laundry lives at the forefront of fashion footwear. Chinese Laundry is the perfect expression of its signature combination of outstanding quality and value with a unique and inspired point of view. From stylish daytime looks in innovative fabrics and leathers to evening collections in eye-catching metallics and satins, Chinese Laundry consistently provides a mix of styles and trends that are ideal for today’s fashion landscape.
Chinese Laundry (chineselaundry.com) has 520 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
520 approved reviews, newest moderated first
Sarah
Posted
I placed an order over a month ago. I have contacted Chinese laundry and after the 4th email, they replied. They said it was UPS’ fault. I tracked down the tracking number and UPS never received my package. I will never buy from them again. I have requested a refund, we’ll see how that goes.
Jill L.
Posted
I can't really review the shoes I ordered a month ago because they still haven't arrived. So disappointing, as I actually live in the same city where they ship from. I contacted customer service over a dozen times by phone and email, no email replies and mostly nobody picks up when I call. When they do, they can't really say much except to blame UPS. I thought this was a legit company but I guess not! I sure won't be purchasing anything from them again, despite the 30+ marketing emails they've sent me since I placed my order.
Karolina H.
Posted
This is the worst customer service I have ever experienced. Bought sandals from there website store, never got shipped, got the tracking number but it shows that the package never got picked up from there warehouse, sent request on there Instagram page witch got deleted. Filing a claim dispute with the Amex. Shoppers be aware don’t shop on there website store. Scam company!!
ginar
Posted
Would leave zero if I could. No customer service. Two weeks and no update on order or response from customer service. Wish I read the reviews beforehand. SCAM
charles C.
Posted
Terrible service, my clothes still have stains on them. This place does not know what they are doing.
JF
Posted
I ordered my shoes almost a month ago and still have yet to see that they are being shipped. This Company is absolutely awful with EXTREMELY poor customer service (as you can see in the rest of the reviews).
Leah
Posted
SCAM — I put an order in 3 weeks ago. Received an email that there was a delay and haven’t heard from anyone since. There is no number to call to talk to an actual person. This is a SCAM. DO NOT BUY FROM HERE
Mother T.
Posted
I really wish I read the reviews before shopping here! I ordered one pair of shoes and the tracking information was never updated on UPS even though on the Chinese Laundry website it said "order complete." They assured me the order would get to me, until finally it said "shipment cancelled" on UPS's website. After finally getting in touch with their customer service team, I got a full refund and planned to reorder the shoes. Now the exact same situation is happening AGAIN. I'm so frustrated with this whole process. The shoes are cute, but not cute enough to deal with this headache. They lost me as a customer!
