Chill ChairReviews of chillchair.com

Great customer service, I ordered the foot stool and forgot to put my discount code in, after I mentioned in to Rey 5 minutes after ordering he refunded the discount within seconds. Great folks equals great business!

Quality products and great customer service. Prompt responses and solutions to all of my questions and concerns! Highly recommend!

The ease of communication through email was a pleasant experience. Their concern & prompt action in solving the issue of the product was refreshing. Replacement of the item was within two days...thankyou

It's rare that you have this level of customer support nowadays that you have no other option than to give the full 5 stars. Really fast delivery, great quality and worked right out of the box. Ironically the only issue I have is also a plus - there's a good weight to this item which confirms quality construction so is a tad heavy to move around on the carpet - I suggested some small semi-recessed marble castors would be a great addition. The actual massaging and all the rest takes ten minutes and at full strength doen't mess about - almost painful but you get a nice tingle when everything finishes. Wish more companies were like this.

I’ll start by saying that my complaints are in regard to the chair itself. Customer service was actually responsive and helpful and at the end of the day, they did give me a full refund. I'd give the chair a zero if I could. I used it for 5 days and that was enough for me. I completely fell for the marketing of this chair—that is the one thing this company does really well. The problem is that when it comes down to it, it's all flash and zero substance. So many claims they made were simply not accurate. Let's take them one by one. They claim that it's easy to assemble. NOT TRUE. I'm pretty sure the assembly video that shows a woman putting it together effortlessly was edited to make it look that way! I'm relatively strong but struggled intensely trying to get the top part of the chair to slip into the seat. The weight of the chair kept pulling it backwards and it never stayed in long enough for me to put in the 3 screws. On one attempt, the top part of the chair fell on my foot, broke a toe and severely bruised the top of my dorsal region. It was incredibly painful, and I eventually had to get a neighbor to help me assemble it. In spite of the frustration of assembly, I still really wanted to like this chair. They claim it's good quality and ergonomic. NOT TRUE. The chair itself is rather cheap. The 'vegan leather' material feels like the type of material airline seats are made of. The flap piece that you flip back when you want to massage and flip forward when not in massage mode is cheap and awkward. in the reclining position, I actually prefer the flap flipped back but then you are laying back on rollers. The armrests are way too low and slip all over the place so easily. The seat does adjust up and down but not by much. The foot rest is cheaply made with flimsy plastic and that uncomfortable airline seat material. This chair doesn't appear built to last and for something that retails for $1400, it really should have better build quality. In the beginning, I thought the massage part was kind of cool. The seat vibrations are pretty underwhelming. The other options aren't adjustable as far as strength goes. The only option I liked was the kneads. After a while, it stopped feeling relaxing and at times it hurt. I spent one night watching a movie in this chair (no massage, just "zero recline") and the next day I had major sciatic nerve pain. Understand I don't get sciatic nerve pain. That was when I decided I wanted to send it back and this chair was more trouble than it was worth. They claim that they offer "hassle free" returns. Their understanding of 'hassle free' is way different than mine. They make you send a picture of the chair before giving you a shipping label. Disassembling it is just as bad as assembling it. The seat which sat on top of the cylinder doesn't easily come out. My back got worse trying to take it apart so I ended up paying a handyman to do it. Also worth noting that I emailed CS and was sent a video (from China which is clearly where these are made) on how to disassemble. Not sure why this was not shared with me BEFORE hand. They use a pipe wrench to undo the cylinder so if you don't own one, you need to buy one, borrow one or hire a handyman like I did. Also need to add that when I was putting it together, I noticed scratches on the cylinder and white paint marks on the base which means someone else had disassembled the chair before me. I think they basically resell chairs that are returned so don't expect you are getting a brand new chair when you buy a "new chair". This chair is way overpriced for what it is. I got 20% off when I bought it and when I first contacted CS and told them I wasn't sure if i would keep it, they offered me another 10% as incentive to not send it back so I saved 30% all together. Still not worth it. In fact, I wouldn't take this chair if it was given to me for free. This was truly one of the worst experiences I have ever had with a product. It caused nothing but pain and frustration and I ended up actually losing money on it. My sciatic is still inflamed from this chair and I had to make an appointment with a chiropractor. In theory this is a great idea and that is what prompted me to order this chair but it neither functions well as an office chair, a reclining chair or a massage chair. It pretty much fails at all three.

Absolutely incredible product and customer service was outstanding throughout the process. Iv tried many different products but this is an orgasm of the feet moment.

I am beyond impressed with Chill Chair's customer experience along with the stewardship, attention and unparalleled level of customer service and dedication. I recently purchased both the chill chair office massage chair , and I also purchased the foot massaging ottoman. From the minute I placed my order, a team member personally reached out via email to keep me posted and to answer and questions or concerns I may have had. The foot massaging ottoman ended up having an issue on the right foot massage pocket, and Chill Chair responded immediately and sent me a replacement right away. This is an exemplary company that I highly recommend to anyone looking for an amazing product backed by an honest and reputable company for hardworking professionals who spend a great deal of time working at their desk.

I am always reticent to order anything from adverts I see on Facebook as I have had bad experiences in the past, which gave me a massive dilemma when I saw the Soul Mate advertised! It was a perfect gift for my wife, so I looked up chillchair.com on TrustPilot and saw the great reviews, so thought I would give it a go. I am so glad I did. Their customer service is superb. I added the complication of ordering over the Christmas period, but they were very apologetic about the delay in my order, so partially refunded me to compensate! The item was delivered along with excellent communications keeping me up to date, and it has been an instant success with my wife - she loves it both as a footstool and as a foot massager. If I had somewhere suitable to put one, I would order the Chill Chair, but would happily recommend this great company and their products.