Chicago Airbrush SupplyReviews of chicagoairbrushsupply.com

My item was never shipped and the phone numbers were not valid. One was to Labor and Delivery at a local hospital and the other was to a woman that claimed to have never heard of Chicago Airbrush. I believe this business has, or is failing. I would not buy from them. I have purchased from them in the past and had no problems. This time I thought it was odd that I never received a confirmation email after I had placed my order, but the money was taken out of my account. BEWARE!!!!!!

They have no stock - they ship directly from the manufacturer. The website says 1-5 days, but I finally got my tracking number and it does not deliver until next week - 3 weeks from ordering. Do yourself a favor and get form Amazon - you will get the item in 2 days if you have Prime.

I ordered an Iwata starter kit from Chicago Airbrush Supply as well as a couple of accessories. They notified me the same day that they didn't have the compressor in stock and that it would be shipping from Iwata. The airbrush itself and my accessories shipped within a day or so and arrived within the week. My problem started with the accessories. I ordered an extra cup & lid system (fine) and a lid for the cup the brush came with. Well, it turned out there was a mistake on their website, so I thought the airbrush came with a 1/4 oz cup when it actually came with a 1/8 oz cup. Based on the information on the website I'd ordered the 1/4 oz lid, which naturally didn't fit. Before I noticed the error on the website, I called them up to tell them my lid wasn't working/did't fit and the guy who answered just didn't really want to hear what I had to say and told me to call the manufacturer (like he just assumed I had a defective product - I don't, I have the wrong product). While I had him on the line, I asked about how long I should expect it to take for the compressor to arrive, again he referred me to Iwata and said I could ask them that when I called about the cup. I shrugged it off thinking I'd gotten the fulfillment guy who really didn't know the answers, so after I got off the line I did some poking around and realized what the problem was. I sent CAS an email explaining it and with a picture. No answer. So I called again and left a voicemail. No answer. So I emailed again. No answer. So I sent a message through their website. No answer. So I just called again and their voicemail box is full. Clearly, I am not the only one having a problem. This is disappointing because their prices are competitive and I like supporting small businesses, but this has been really frustrating. This should be an easy fix. Incidentally, about a week after I placed my order I called Iwata for a status update. The woman I spoke to was really helpful. They did have my order, but the compressors are back-ordered. Iwata is expecting a shipment early this week and told me to call back on Friday to see if my unit has shipped yet. Glad I called otherwise I'd have been sitting here wondering if my unit was walking from Oregon to New York.

I recently ordered a Awatta airbrush kit from them and have not received it. They emailed me telling me that my order would be sent directly from Awatta. After a week I called Awatta directly, they told me that they had received the order but could not send it due to a reason that had to be discussed directly with Chicago airbrush.. all I know is I have a bunch of projects to complete and do not have the tools to do them.. they are happy to take your money and leave you hanging !!! They are costing me time and money, thanks a lot Chicago airbrush!!!! Your company sucks !!! The biggest group of liars I have ever dealt with!!! Wish I had read some reviews on them before ordering.... trust me on this one if you are looking to buy any form of airbrushing supplies DO NOT deal with this company!!!

I am 110% dissatisfied with this company. I ordered $120 worth of paint on 1/5/17 and today is 2/9/17 and I still haven't received my order. I paid through paypal and disputed the charge. The seller responded telling me that the product should have been drop shipped. I still haven't received the paint. None of their phone numbers work. DO NOT USE THIS COMPANY!!! I'm still waiting for my product or refund!!

Called, twice now. Left 3phone messages for Rich to call. Just sad. Did not get my purchase. Just support your customers with finding there shipments and orders. You suck

This is a pet peeve of mine. Companies not listing items as out of stock. I ordered the item on good faith and chose an expensive shipping option to make sure I got it quickly. They were slow getting back to me with the unwelcome news that it will be a week or more before they receive the kit from the manufacturer. Now I certainly won't have the kit for when I needed it (what is the point of choosing an expensive express delivery if one has to wait for a company to restock?) so if the delay is longer than the promised 5-7 days I will ask for a complete refund and not bother this company again.

Ordered 10 cans of stencil tac 7 months ago and have nothing called them 3 months ago and was told would come in 2 weeks. This happened before and when I finally called and requested a refund they charged me a 30% restocking fee and never refunded the shipping fees which was quite a bit. Don't think they are reliable at all or good business practices!