Chewy.comReviews of chewy.com

Amazing customer service!!! I had a problem with an order and they cancelled it immediately, they responded super fast. They even asked for a picture of my furbaby and then the other day I got a package, they had a custom portrait done of my puppy!!! Soo happy that I've chosen chewy to get my puppy food. I live in the mountains so the fact they ship right to my door instead of my p.o box is great!!! I've saved a lot of money by ordering my blue buffalo from them instead of going to the pet store. 10/5 the best experience I've ever had with any company, I LOVE chewy!!!

I cannot say enough great things about this company. 100% refund when my dog got sick. They followed up on his sickness. And today I got a gift from them with a handwritten signed note from the employees. Highly recommend them!!

Chewy is by far the BEST! Customer loyalty is above & beyond! I 100% recommend Chewy for all your pets needs. So happy to be doing business with such a reputable company. Thanks Chewy Love Cheech💙🐶 & Lizzy❤😸

excellent service!!! They gave me discount for so many months because they took out of their options the food brand I was using for my dogs. I buy food, treats, shampoo, toys, and all the the things for my pets. This month I bought a collar for my dog and it was to big I did an online chat wth Samntha R. she gave me a credit and suggest to donate the collar. That was an answer that i was not expecting. Very proud to do business with a chewy.

Fedex claimed to have delivered our packages from Chewy but we did not receive them. Obviously they went to a wrong address but Fedex was not very helpful. We called Chewy to inform them and the representative immediately sent out a a duplicate order to arrive in two days at no charge to us. The representative stated that they would handle the problem with Fedex. If the missing order shows up they will take care of the return. Can't ask for better customer service. Thanks Chewy

They take great care of their customers and go above and beyond to make sure you're satisfied!!

I will gladly recommend this company to ANYONE.... They save you a good amount of money compared to the same products for example: I was paying at least 12$+ @ any other place that I ever bought my dog's food. Plus I saved my time, gas to drive & pick it up which I actually had to have it loaded into my car then have someone bring it in from the car b/c it was so heavy... when they ship it directly to my front door....I have been pleased with almost everything I've had shipped & if I called them due to for example the bag of food busting in shipping they always insist u keep or give the damaged or product like say my dog just donate to another dog or local dog shelter. And then send me a brand new replacement for whatever you or your dog wasn't happy with. I can't say enough wonderful things about the costumer service representatives. I mentioned to one rep. Unfortunately my 12 Yr old girl basset just died & wanted to return a pink dish in exchange for a blue one for our new boy pup we had just gotten . The rep. not only sent me a blue food bowl & got me to keep the pink one to give to someone else but he went out of his way to send me a dozen beautiful red roses (I found on my door steps like 2 days later totally unexpected & someone I'd never met) in my sweet baby girl's loving memory. This I'll never forget & shows how I'll always use Chewy.com for all of our pet's needs as well as all my friends & family who are already happy with this company as well.

I first used Chewy.com for cat food because they offered the best price. In addition to the initial savings, I added an autoship to save an add'l 5% - but most companies offer that, so that alone is not so extraordinary. For my 2nd or 3rd autoship, I changed the products and clicked the confirm button. Unfortunately, I didn't notice that the amount of my revised order was insufficient to qualify for free shipping. So I emailed the company and asked if it was too late to add to my order so I could get the free shipping. Not only did Chewy.com's customer service answer almost immediately, the answer was a resounding yes and written in a fun style (example at the bottom of this review). I added to the order and received a speedy email confirming the change. The customer service rep also asked for a photo of my cat for their VIP (Very Important Paws). I sent back the picture and received another charming reply. All together I received 3 emails from Chewy.com customer service and every email was answered speedily with great charm, but from a different representative. The point is that extraordinary service is part of Chewy.com's customer service - I didn't just luck out by getting the lone great service rep. They're all great. Okay, to top it off. My order was confirmed via email at 12:25pm - by 10:30am THE VERY NEXT MORNING, the full order was on my doorstep. LESS THAN 24 HOURS later. Who provides that level of customer service! Incredible! I am a customer for life!!! Thank you to whoever at Chewy.com has created this level of customer service. This company is a shining star in the realm of customer service!!! Here are excerpts of the email replies I received: "Thanks for reaching out! What would you like to add to your order? Please feel free to throw us a bone at 1-800-672-4399 or simply reply to this email so we can have your furbabies goodies sent out to you as soon as pawsible! Over and snout, Arielle M" "Who's the lucky kitty waiting patiently for these yummy goodies? We'd love to see some photos of our VIP (Very Important Paws)! We're here around the clock to lend a paw if you need anything further. :) Tail wags, Timothy H." "Oh my goodness, your furbaby Melody is paw-tastic! What a beautiful girl. Thank you so much for sharing this photo with us! You must be one proud and happy pet parent to your cutie--I know I'd be. Please give your little one a belly rub from us at Chewy and know we're here around the clock to lend a helping paw. :) Stay pawesome, Stephanie R"