Chewy.comReviews of chewy.com

I have been using Chewy.com for about 8 months now. I am very happy with the ease of ordering online, the selection of products, and for the prompt delivery service. I am particularly impressed as to how a customer service supervisor handled a situation as of late. Due to a scheduling issue, my order was delivered two days later than originally promised. I received a telephone call from the supervisor apologizing for the delay and was given a credit on my order. He was so courteous and professional. I am very impressed with Chewy's customer service. I highly recommend Chewy for all your pet's needs.

It’s rare to have a company provide consistent excellent customer service but that’s what our family has experienced with Chewy.com over the years. Top 3 things we have come to expect from Chewy, 1. Real people answering the phone. Never on hold, phone only rings a couple of times. Not only that but everyone is very pleasant! 2. Great selection. Easy to order. 3. Quick delivery. We live in a very isolated area but can depend on our order arriving in a timely manner. And a final shout out to Chewy….. Ok, who does this….. my mom passed away and I called to cancel the auto ship. Well, a few days later we received a beautiful bouquet of flowers and a sweet card from Brittany. So touching. Thank you, thank you, thank you Chewy for a job well done!

Had a very rude customer service supervisor. Her name is Sandra. She hung up on me twice. Had to confirm my same auto ship that I have had for 5 years. However, Sandra would not help me solve this problem. I will take my business elsewhere.

I have been using Chewy for years for my business and for my personal pets. Everything was great until recently. Every order I submit gets canceled by Chewy, for verification reasons. I have called them, chatted with them and nobody can seem to remedy the situation. So today, I canceled my autoship as well and will be looking for another site to order from. I'm tired of the "I'm so sorry" from customer service and not getting a resolution to the problem!

I called chewy Pharmacy to let them know that fairy tales ambrosia AKA Mia had passed away Tuesday morning in my arms she had her last breath talking to the representative Jennifer who answered that I spoke to who was so compassionate for my feelings about losing my baby best friend we talked for just a moment she went ahead and made sure that there would be no more Auto ships on the medication that Mia was on that I purchased through chewy she was very helpful in so many ways and bless her heart I received a little vase of flowers the next day I was so in tears such a sweet gesture that anyone could do it really brightened my day and I so appreciate you so much Jennifer you warmed my heart completely this world needs so many more people like you I want people to know just how wonderful you were my heart was shattered from the loss and you mended it thank you so much God bless you

Worst company ever, it takes over a month for me to get the food after I order it, due to them using a cheap delivery company that has hundreds of fraud complaints.

I have always loved Chewy, and I’ve been a customer for several years. But with my most recent order of over $300, I had a problem. I have a LOT of animals personally and feed several stray colonies, so my orders tend to be large. I order monthly, as I am on disability and a fixed income. My most recent order was placed, and the next day I get an email saying to call them to verify my current info. I disregarded the email, thinking it was spam. But when my order hadn’t shipped 3 days later. I called. I spent 20 minutes on the phone verifying that nothing has changed regarding my account. I was then told the info would be turned over to their “fraud” department to be cleared and then my order would ship. I registered my displeasure at that time, and was told it was a “random customer security check.” But when my order still hadn’t shipped two days later, I called to complain. The customer service agent was nice, even though I was pretty upset by then. She spoke with a manager, who told her that my order would be released for processing that day or the next. Part of my order - 1 large bag of dried food - was processed and shipped that evening and arrived the next day, one box arrived the day after that, and the other 3 boxes arrive two days after that! I can’t imagine why my account would in any way be flagged for a security check by the FRAUD department!! I had 15+ hungry animals waiting on their food. I mean, they could have looked at my pharmacy account and seen the names of all my animals and counted them. It’s like I was a suspect for ordering hundreds of dollars’ worth of food, supplies, and meds EVERY SINGLE MONTH FOR YEARS! I don’t know what to think. I almost wonder if it was all a ruse to buy time to get food in stock, as with the pandemic their inventory has been hit or miss. Has anyone else had this happen to them?

Please see attached pictures of the manner in which my most recent order was received; cans are broken open and leaking. Luckily, I caught it early enough that I didn’t end up with a kitchen full of bugs which has happened to me before. You continue to ship without proper packing and each time you tell me it won’t happen again. Disgusted!!!