Chewy.comReviews of chewy.com

Huge thank you to Shane and the Chewy family for sending us flowers in remembrance of our late Great Dane Ivey . I had to talk with Shane about a recent order and asked him if our dogs were listed by name on our account. He informed me that there were 2 names. I explained that a few weeks prior we had to have Ivey put down as she had cancer for the second time so her name needed to be removed from the profile/account. He was very sympathetic and showed genuine sadness for our loss . I informed him we had added 2 other Great Dane pups(which he took time and gathered the info on them for the account) to our family who were 9 months old now. We had gotten them the day before we found out in February , that Ivey had cancer again , now in a different spot. We greatly appreciate the kindness and thoughtfulness from the staff at Chewy . I NEVER imagined a company would send a beautiful boutique of 💐 flowers . Thank you so very much Shane and Chewy!!! It’s nice to order from a company that has employees that really enjoy their jobs and the animals .

Chewy is always timely, good pricing, they f/u with vet directly for prescriptions. Today I called to find out how to return a component to our e-collar. I had ordered the wrong one. The customer service rep was GREAT. Said we had been good customers so we could just keep the e collar and donate to a rescue. That was so great. Very customer focused.

I placed an order for bulbs for my iguana and bearded dragon. After receiving a confirmation email, the next day I received an email saying I need to call and verify my information. AFTER verifying everything, I was told they will be shipping the order. 3 days later, I did not receive the order. I email the support, clearly explaining everything, and their response was to call them to verify information. Again. Clearly ignored the details of the email. Do not rely on them for things that are NEEDED.

I love ordering everything from Chewy because of their quality products, competitive pricing & excellent deals, accurate filling of my orders, super easy to navigate website, fast & considerate shipping & delivery, and their incredible Customer Service!!! Shout out to Renee W. in customer service for your quick response and immediate resolution to my issue regarding a smaller, more fragile item which arrived damaged due to being packed loosely with a large, bulky, heavy item. Not only was my complaint forwarded on to the appropriate department to investigate & stop any future packing problems at the source...but Renee also had a new replacement for the fragile item sent out free of charge which arrived the next day...AND all of this was initiated before Renee's response to my email which I received in less than 5 minutes after I hit send! You Rock, Renee!! Thank you ALL for making Chewy the BEST!

I continue to have nothing but issues with my auto ship of my dogs food. Due to allergies I need this food regularly and the shipments pend for days then cancel with no explanation. Highly annoyed with their service

Don’t expect a refund, if you are owed one from Chewy.com! It has now taken me 2 months, 7 phone calls and 3 supervisors to even attempt to make it right! Chewy.com will never get my business again.

Account is disabled without any notice and reason.

Amazing company! I've ordered numerous products over the years...just happened to order something my vet told me was possibly not safe for my dog, I emailed chewy and immediately they reimbursed me without asking. A week or so later my other furbaby passed away unexpectedly, chewy sent a HANDWRITTEN sympathy card and fresh flowers delivered to my home!!!! You just can't ask for more companies like this!!!!