Chewy.comReviews of chewy.com

Poor communication. Twice now I've had issues with prescription medicine my pet needs. They either don't tell me they are waiting on vet office approval OR they remove a prescription from your order......SAY NOTHING.....then ship the rest of your order. They don't say a word as to why. They claim they send emails with "waiting on vet approval" but I haven't received it. I receive their promotions just fine though. Quite ironic. Chewy customer service and the pharmacy they use DO NOT COMMUNICATE WELL AT ALL. My pet's health is not worth saving a few dollars. After this order ships, I will shop around and order her prescription meds elsewhere.

Chewy is the BEST!🏆 You can find anything you need for your pets and guaranteed to be of high quality. I’ve been using Chewy for my pets needs, from toys, treats, foods to prescriptions. Their customer service is superb! When my cat “Katy kitten” passed, I called them to update upcoming prescriptions. They immediately took care of everything with condolences. The following day I received a beautiful little bouquet of flowers!🌼 Thank you Chewy for taking care of my pets and sending your care for my loss of Katy🐈‍⬛😢♥️💕

I have used chewy.com for several years for my 3 dogs and have consistently received excellent quality and service and they have even sent our pups birthday cards and deals as a special touch.This year in the last 6 months 1 by 1 for different health issues we lost all 3 of our fur babies, the last one just last week. Because I am not tech smart at all and probably more because I am grieving I couldn't figure out how to delete our account as we don't require service so I called customer service for help. I received quick and so very kind help for the task at hand and yet again staff went above and beyond sending flowers and the sweetest card to our home. So if these reviews get to this company directly, my personal thanks to Brandy and the Chewy Family for all you do. Most Sincerely Anne Fischer Janesville Wisconsin

I have been purchasing products from Chewy for over 10 years. The customer service is always outstanding and they will do whatever it takes to make sure their customers are 100% satisfied. This is definitely the exception these days when it comes to customer service. I definitely recommend Chewy! They have great products at the best price.

My recent experience with Chewy has been deeply unsatisfactory, leading me to decide against any future purchases from them. The specific product I ordered was the Nutramax Dasuquin Hip & Joint Supplement with MSM, a necessity for my dog. However, the purchasing process was fraught with issues. Initially, setting up the delivery address on their website was a challenge. This was followed by an email requesting a call to confirm my account information for security purposes. As an international customer without a U.S. phone number, I found this request impractical and suggested alternative communication methods like Skype or WhatsApp. Their inflexibility in accommodating these reasonable requests was disappointing. The customer support responses, while polite, did not address the core issue of communication barriers for international customers. Despite explaining that the cardholder (my wife) was also without a U.S. phone, the support team persisted with their call request, showing a lack of adaptability in their customer service approach. Ultimately, my order was canceled, but only after an unnecessarily complicated and frustrating back-and-forth. This experience has left a lasting negative impression, leading me to advise against using Chewy for online purchases, especially for international customers. Their rigid security measures, while understandable, lack the flexibility needed in today's global market.

Too difficult! I tried to log in and reorder the same dog food we've been ordering for at least a year! Your web site rejected my login. I called and someone made it too difficult. I just want to reorder, not open a Mortgage loan!¡! Why make this so difficult?????

We had ordered a senior care dog food that was highly recommended for our Irish Wolfhounds. Unfortunately, something in the food caused a skin reaction resulting in itchy, red skin. We looked at other reviews on the Chewy site and found out that other pet parents had had the same experience. We added our experience about the food. We didnt ask to return the food. In less than 24 hours, Chewy reached out to us, apologized for the experience, and included return labels for the extra 2 bags of food we could not use. THIS IS WHAT CUSOMER SERVICE SHOULD BE!!!

I've used Chewy for several years both for my cat and my dog. I receive my orders within 2 days promptly! If there is an issue, their staff is kind, polite and very helpful and always fixes the problem. I accidently ordered vests for my dog too small and rather than have me return them, they said to keep them and donate them! THEY ARE THE BEST COMPANY!!!!