Chewy.comReviews of chewy.com

I have placed several orders with them, and they have always arrived on time and in good condition. Today my order arrived with an item broke…. They were easy to contact and sent me a replacement immediately.

Chewys customer service is amazing! I placed an order and accidentally sent it to an address I used to live at. I called right away to see if I can change the address or cancel the order. Someone picked up within 30 seconds and my issue was resolved in less than 5 minutes. Super quick and easy. Thank you Chewy!!

Chewy has amazing customer service and really cares about your pet. I bought food my dog decided she didn’t want anymore. Without question, I received a full refund plus the s omitted to donate the food to a local shelter or rescue. I feel that shows a really good business! Thank you Chewy!!

I already knew about the great products and prices at Chewy. I just wanted to commend you on your great customer service. I spoke with Candice this morning and, besides being delightful, we got to talking about how Chewy is as an employer. She could not say enough good things about your company! How great it is to work there, how the great way you treat your customers is the same way you treat your employees. The emphasis on work/life balance... I know in these times it's difficult to get and keep good emplyees and lots of employers are having to make difficult decisions about where to cut. It makes me very happy to do business with a company that values their customers, both people and pets, and their employees, equally. You have a customer for life! Suzie Alexander

Chewy is so fair. I have had 2 experiences with issues. Due to my error in ordering I got a bag of dog food Hercules would not have been able to lift. My 18 # doggie would take a year or two to eat it all. Chewy told me to give it to our Humane Society and refunded. Then this year 2 months after our Sherlock passed, I received prescription for Simparica Trio ($178.00). I had forgotten that I had signed up for autoship 6 months ago. They immediately refunded and suggested I donate it to my vet office. Chewy is awesome.

We have used Chewy.com for years, but as of April and May of 2024 they have become unreliable. We subscribe to the "Auto-ship" program for our dog food. Twice in the last 2 months, Chewy has informed us that our item is unavailable, and canceled our shipment. I contacted them to find out why and they said "this large breed dog formula is in high demand and is sold out as soon as we receive it". I find this extremely disappointing and bad business practice. Those who subscribe to the auto-ship program should be given priority over others, since it is basically a pre-sale. Auto-ship items should be considered sold, set aside, and not even offered to the general public. Now I am in a bind and need to find this 40lb bag of dog food locally and pick it up myself (with a broken arm). I don't know what's going on at Chewy, but they have lost my business.

I've been a customer for a few years and had to call customer service three times. The first time, my cat's water fountain broke too soon after purchasing. They sent me a new one with no hassle. The second time, my package was marked as delivered, but I didn't have it. Customer service gave me the suggestion to walk around my building and see where fedex may have left it. She stayed on the phone with me until I found the package, and then told me about an option fedex has to help them find your address. (Fedex often can't find me- this was not Chewy's error.) Just now, I called with a question about autoship prices. I got through to customer service with no wait time, and the guy who answered my question was very knowledgeable and nice. I love Chewy. I wish every business was like this.

Chewy lists "deals" online and claims that the reduced price will be "taken at check out." However, it is a bait and switch. You sign in, enter the order, your address, shipping information and payment information and only then do you learn that the advertised discount won't be given because its only for "first time customers" or some other undisclosed restriction. Chewy is banking on that you will just complete the sale as opposed to having to start all over with another merchant. Very shady and disappointing. Am looking into alternatives such as Valley Vet.