Excellent
156 reviews
ChargeblastHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Chargeblast, an official partner of Stripe and Shopify, helps merchant clients reduce chargeback rates to 0% with pre-dispute alerts. Our clients receive alerts as soon as a customer opens a chargeback case and are able to refund the customer before the chargeback is officially recorded by the client's payment processor. We differentiate ourselves from other chargeback alert providers through tech enablement and white-glove client services, which saves our clients hours of time a week and provides them ease of mind. We also provide representment services, automated chargeback refund services, and an ecosystem of partners that can help you optimize your business to drive faster revenue growth and larger margins.
Chargeblast (chargeblast.com) has 156 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
156 approved reviews, newest moderated first
Chris S.
Posted
Chargeblast is so easy to use - our team loves it. When we run into issues, their team is always quick to dig in and resolve things quickly. Would recommend!
Response from Chargeblast· Apr 10, 2026
Really glad to hear Chargeblast has been easy to use for your team and that our support has been quick to step in when needed. That’s exactly the experience we aim to deliver — we appreciate the recommendation!
Francesco V.
Posted
Absolutely disastrous experience with Chargeblast. If your business depends on fast, accurate chargeback alerts and competent support, stay far away. From day one, the onboarding was pure chaos easily the worst onboarding I’ve ever received from any service provider. Instructions were unclear, fragmented, and often contradictory. Instead of guiding me through the setup, I found myself constantly chasing them for answers and doing all the follow-ups myself just to get basic things moving. Their team felt inattentive, slow, and completely indifferent to the fact that there’s real work and real revenue on the line when you’re dealing with chargebacks. When you’re running a DTC operation, timing and clarity are everything and they delivered neither. Responses took forever, and when they did arrive, they were vague and unhelpful. The entire experience felt disorganized and careless. There was zero sense of urgency, zero ownership, and no proactive communication. I constantly had the impression that they simply didn’t care. If you value your time, your business, and your sanity run the other way. There are far better, more professional services out there.
Response from Chargeblast· Apr 29, 2026
This matter has been addressed directly with the customer and resolved amicably. We’ve clarified the onboarding process and support expectations, and we’re taking the feedback seriously to improve clarity, responsiveness, and overall communication moving forward.
Martin M.
Posted
GREAT Company and Product. We have been able to greatly decrease chargebacks on our merchant account. Ela is amazing!
Response from Chargeblast· Apr 10, 2026
Great to hear Chargeblast has helped reduce chargebacks for your business — that’s exactly the kind of impact we strive for. And we’ll be sure to pass your kind words along to Ela, she’ll really appreciate it!
Lucky and L.
Posted
misses 3/5 chargebacks
Response from Chargeblast· Apr 29, 2026
We’ve reviewed this concern and addressed it with the customer. We’re continuously working on improving detection accuracy and coverage. We appreciate the feedback and are focused on making the alerts even more reliable going forward.
Jean
Posted
When it works it works. But when it doesn't, it's virtually useless... Descriptor override stopped working months ago, I reported it, it's been two months and it's still not fixed. Without descriptor override, alerts can't be reliably matched to Stripe transactions, making the alerts unactionnable (yet I must still pay for them). The support staff didn't even know about their own descriptor override feature, it took several email exchanges to make them understand and escalate to tech. Did they really escalate? Two months yet no fix and no update, for something as essential... I have my doubts.
Response from Chargeblast· Apr 29, 2026
This matter has been reviewed and discussed with the customer. We acknowledge the concerns raised around the descriptor override feature and the delays in resolution and communication. The issue has now been escalated internally for urgent technical review, and we’re working to ensure clearer updates and faster support moving forward.
Lucy B.
Posted
The customer rep was so helpful and got back to me super quick. I truly appreciate it.
Response from Chargeblast· Apr 10, 2026
We really appreciate your kind words, Lucy. Great to hear our team was able to respond quickly and be helpful — that’s exactly the level of support we aim to provide.
Kurosch K.
Posted
We’ve been using Chargeblast for about a month now, and it’s already proven its value. It gives great visibility into disputes and has helped us reduce chargebacks before they escalate drastically! What really stands out is the team. Responsive, transparent, and genuinely helpful. Highly recommended for any business processing online!
Response from Chargeblast· Apr 10, 2026
We really appreciate your kind words. It means a lot to hear our team has been responsive, transparent, and helpful — that’s exactly the experience we strive to deliver. Thanks for the recommendation!
william D.
Posted
Customer service 5 stars
Response from Chargeblast· Apr 10, 2026
Thank you for the 5-star review. We’re glad to hear you had a great experience with our customer service — that’s exactly what we aim to deliver.
