ChargeasapReviews of chargeasap.com

products are trash and break down

Chargeasap Warranty & Replacement Service Unreliable!!! I bought a GaN travel pro adapter which started to make a really loud buzzing noise like there was a short. This was last year 2025 November, I contacted chargeasap, they did the usual triage and promised a replacement, it’s been 8 months since then with dozens of emails sent, i still do not have my replacement, they even got me to buy more stuff so they could ship the replacement with it, I have had not so much as a response or acknowledgment since March 2026c I have raised fresh tickets with no response. The service used to be really great, unfortunately this is far below standard!

This is FRAUD! They say orders will be shipped within 4 days. Still no shipment after two weeks. They never reply emails or questions on their "live" chat. Thanks to paypal, I got my money back.

Disastrous, waited weeks for the product to arrive, in the end I disputed. It was determined the product had been returned to sender for reasons un beknown to me. Responses kept coming back with a 48 hour delay saying their hands were tied untill the freight forwarder responded. Eventually I logded a claim with Paypal and miraculously they responded and asked me to cancel the claim with paypal and they would re send. Paypal advise to not do this this. eventually i was refunded.

Have several chargeasap products. Each subsequent device less well made. Have chargeasap pro ultra battery. Has stopped holding charge. No customer service. Email links don’t work. Very poor. Won’t buy from them again

I would give 0 stars if I could. I have backed this company on many Kickstarter products. Until this one I have been relatively happy with my purchases. I then backed the Zues and it all changed. I got the product, and it failed after the warranty. I contacted them to see if there was anything that could be done. I was told because it was out of warranty that they could do nothing. They did, however, give me a 50% off so I purchased a second one. Because I had not had any issues with anything I purchased from them in the past. Now 6 to 7 months after purchasing this one it is now failing. The biggest problem is with the warranty/support. When I opened the ticket for the warranty, I provided them with pictures with a charge cable that had a light on it so when it saw power it would light up. I showed I the working port it lit up but in the non-working port it did not. When they responded they wanted me to provide them with a video and the type of cable as well as what was being charged. I provided the Video, and they asked for the charging cable type as well as what was being charged again. I had provided the type of cable in the first response, but I guess I had forgotten to provide the exact type of phone being charged so I sent this in the response. If you want to spend your money on something very expensive that will be a paper weight after a little over a year, then purchase from ChargeASAP. If you want something that lasts purchase elsewhere.

Item was dead on arrival. Wireless charging did not work from the day it arrived. Support acknowledged the issue and said they found a cause, asking for my 'patience.' No solutions or refunds are provided after several months of requesting. Am pursuing a credit card charge back

I've bought multiple products from chargeasap including a power bank, two Zeus chargers and magnetic cables. The power bank dies really quickly, the magnetic cables are poorly thought out and disconnect easily and the detachable end gets stuck in devices so i don't use them at all, the zeus chargers both have some faulty outputs and one has the adaptor plug come apart. Customer service try to get out of their legal international obligations by quoting their policies which DO NOT prevent them from being liable under the law within the country which they sell their products (UK for me). They also try to charge for warranty replacements and are generally just selling poor products that look nice. I'd suggest looking elsewhere for better more affordable and reliable products.