Poor
122 reviews
Champion Car WarrantyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering Vehicle Service Plans for all used Vehicles. Including Roadside Assistance. Our coverage Plans varies depending on the year, Make, Model of vehicle.Motorcycle plans are available & Complete Rim & Tire Protection. Our Company will work w/ your budget and length of coverage plan.
Champion Car Warranty (championcarwarranty.com) has 122 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
122 approved reviews, newest moderated first
Ralph M.
Posted
My name is Ralph McComb. Fortunately I have not had a service issue. My issue stemmed from a billing situation but it was rectified immediately by Ralph and his assistant. Both of them were very professional and very aggressive on resolving the issue promptly. I'm happy with the customer service that I experienced.
James N.
Posted
I've had a policy with Champion since last year on my Hummer. Luckily, it's a pretty reliable car and only a few years old so I haven't needed to use this policy till recently. Anyway, recently the engine started overheating, so I took it in to be serviced. The mechanic advised me the issues stemmed from oil leaks and the head gasket had to be replaced. It was a huge expense, but I had him send the estimate to Champion. My claims agent (I believe his name was Jack Taylor) got it approved the next day and he paid the mechanic directly once the job was done. I'm very satisfied with the coverage and service I've received thus far, and would recommend this company.
Nevaeh P.
Posted
I bought a plan from them with a gentlemen named Ralph in June. This was for my husband's old pickup truck he uses for work. Ralph helped me to get a plan that we could afford with our budget and that worked for us. Recently the AC on the truck wasnt working, so my husband brought it in to get fixed at the local auto repair. The company paid his full bill the same day. Glad we ended up buying from them and very happy with the service we've received
Yolanda R.
Posted
I had to take my Ford Explorer into the shop, it started giving me problems while steering. The mechanic told me it needed a whole new pump for the power steering. It cost a lot of money, but thankfully I had a policy with Champion. The shop got in communication with them and the claim was approved and they paid it in one day. Such a great company. My claims agent was Jack Taylor was so helpful in getting the repair approved so quickly.
Michael S.
Posted
SCAM Business! I can guarantee you the reviews of 5 stars are not real. They do not call back, they will not speak with the mechanics, they do not understand how to do business in California. Had a turbocharger that needed to be replaced.. They sent the turbocharger to the mechanic without speaking with them, why thats important is mechanics will not replace parts in a car with parts provided by champion warranty (mechanic cannot instal a part like this and ensure they fixed the issue due to not knowing the parts origin). It has been over a month and half and we are no where closer to having the car fixed. Also, they will only approve 2.5 hours worth of labor to replace the turbo charger.. over ten different mechanics have told us its at minimum a 5.5 hour job.. AKA Champions "rules/guidance" is under market rates and therefore they are hiding behind this to not cover the service and telling us we are out of luck.
Response from Champion Car Warranty· Oct 2, 2023
Hi Mr. Santini, We’d like to start off by saying we are very proud of our 5 star reviews from our many satisfied customers, and we would also like to address your concerns as customer satisfaction is our top priority. Your claim that we do not understand how to do business in California is frankly unfounded, as we have thousands of customers in California who are more than satisfied with their coverage. Secondly, we would never send a part to a mechanic without speaking to them. We sent the turbocharger to your shop in an effort to circumvent your shop’s blatant price gouging on the part replacement, after speaking to the mechanic, and getting their shipping address in order to send them the part. It was a brand new, OEM part; your shop refused to install it once they received it because they wanted to upcharge on the part they would provide, rather than install a part they couldn’t charge an exorbitant amount of money on. We understand your frustration regarding the length of time for the repair, but this is the fault of your shop, who refuses to install a brand new OEM part simply because they won’t be paid for providing the replacement part. Lastly, we approved 2.5 hours of labor to replace the turbocharger as that is the standard time quoted as per Mitchell’s Labor Guide. Any shop quoting you more than that is engaging in dishonest practices in an effort to bilk customers out of their money. Best, Champion Car Warranty
Jeremiah F.
Posted
I bought a Champion policy in May for my Maserati Ghibli and spoke to Kyle, who was very helpful and came up with a policy that would fit my needs. Back in July I noticed my car started to jerk when I'd step on the gas. Brought it into the mechanic and he told me it needed a total transmission replacement. I was so glad I had this policy then, Champion paid the full price on the repair. They've been completely professional and punctual with my every request and I'd recommend them to anyone needing an extended warranty.
tammy C.
Posted
I wouldn’t be surprised if this company ended up on the show American greed. So many misleading statements and lies from them. Took the car to the dealership and was told the company would only pay 1/3 of what the dealership was charging us. Um okay we were out of pocket $200 for diagnostics. Would’ve been nice if champion car warranty told us from the beginning that they only pay the OEM national price. Felt a little misleading when they told us upon our signing up that “we just pay the bill” Then took the car to our mechanic. The price ended up being $1400 which we were authorized for half of that price. The part cost $900 and when we told them what it cost they told us they would overnight the part to the mechanic but our mechanic said they never did and that took a week of my husband asking “Where is the part?” “Oh it’s coming” LIE! They never sent it! Why lie?Then they told my husband they told our mechanic to just get the part by himself, um okay but why did my car have to sit in the shop for a week with nothing being done to it? Could’ve done that from the beginning. Our mechanic said he kept waiting for any part of communication from them. In total we were approved for $675 of the total cost of $1400 that our mechanic was charging. It took over a week for us to finally get them to pay our mechanic. We were told so many different things.”Oh, the guy who pays with the credit card isn’t here right now“ “let me put you on hold” “Let me have him call you back.”. After 3 or 4 days of this nonsense we finally got his number and left messages but he of course never returned our call. We were also told they will call your mechanic on Sunday even though we said our mechanic isn’t open on Sunday. They had so many stall tactics and excuses. Not getting the logic of a lot of their excuses other than they didn’t want to pay it. We couldn’t track down the guy with the credit card to pay what was authorized! meanwhile, my car sat there for two weeks with their excuses and stall tactics. We were very close to finally just calling our credit card company and just letting them know this company is a fraud and we need our money returned. My husband finally went to the mechanics shop so him and the mechanic can call this champion car warranty guy who supposedly holds the credit card to pay. He kept getting put on hold until finally my husband said “No please don’t put me on hold I just want this thing paid and please don’t call me back can you just please pay this now?“ And finally it got paid. I do not recommend this company at all and I wish that I would’ve went with the car dealerships warranty which would have been more in price but at least we would’ve been dealing with a reputable honest company. Please do not go to this company. The only reason why these people got a two star review is because they did actually pay something after we spent many days calling them to do so.
Response from Champion Car Warranty· Oct 2, 2023
Hi Ms. Cohen, We’re sorry to hear about your recent experience with the claim on your vehicle. Regarding the part shipment, we did order it to your mechanic, but we were later told the part was on backorder and would not be in stock for some time. Therefore, we then authorized the amount for the part replacement directly to your shop. Regarding the actual payment of the claim, it is our company policy that we require a final invoice from the shop before remitting payment; this is standard practice and is in place to ensure that the repair has actually been completed before we pay out the claim. Ultimately, we did pay out the claim once we received that final invoice. We apologize for any miscommunication that may have occurred, but we are a fully reputable company, as evidenced by us paying out the claim. Best, Champion Car Warranty Team
Lewis G.
Posted
I bought a Champion warranty back in April for my 2013 Range Rover. I spoke with Lawrence who was very courteous and not pushy at all unlike some other warranty companies that wanted me to buy. He was also able to get me a big discount which I really appreciated. A month ago I needed to take the car in for repair, the mechanic had to replace the suspension, and Champion paid for the whole job promptly. Customer service (Michelle in particular) was courteous and helpful at every step of the way which definitely sets this company apart. I really appreciate them and would definitely recommend them to anyone needing a car warranty plan.
