Excellent
190 reviews
Crystal FusionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
190 approved reviews, newest moderated first
Jason
Posted
Fast respond from CF to setup repairs to glass. Also, location of repair shop was quick and easy.
Response from Crystal Fusion· Jul 15, 2025
Great to hear your repair process was fast and convenient. Thanks for the feedback!
Carol B.
Posted
Where we live getting nicks and cracks on our windshield isn’t uncommon. It’s been great dealing with crystal fusion. Work has always been done promptly
Response from Crystal Fusion· Jul 15, 2025
Thanks for sharing! We’re glad to hear Crystal Fusion has made the process smooth and reliable.
Kenneth G.
Posted
Service was convenient and very organized. Work was completed quickly with detailed after care instructions. This was a valuable add-on and the service was as described with great results.
Response from Crystal Fusion· Jul 15, 2025
Thanks for recognizing the value and organization behind the service — we appreciate your feedback!
Catherine T.
Posted
I was advised by someone I rely on for advice when purchasing my new car to purchase Crystal Fusion. The brand of car had a sub-par windshield and because of my location and travel routes, chips/dings/cracks were inevitable. Within a short time I have had to call on Crystal Fusion for fixes. The online reporting is a bonus, I always get a follow up call for my reports. I find the whole package worth while and every penny.
Response from Crystal Fusion· Jul 15, 2025
Thank you for sharing such thoughtful feedback! We're glad Crystal Fusion has lived up to the recommendation and provided reliable protection given your driving conditions.
Arjun M.
Posted
it was a okay if only judging based on the shop that was used. the show that was used was bad: 1)scratched my ppf of my hood 2) broke a clip of my rearview mirror 3) did not vacuum parts of the seal from old windscreen 4) had to do it twice bc they did not notice the HUD was out of alignment
Response from Crystal Fusion· Jul 15, 2025
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the repair shop. That’s not the standard we aim to deliver through our network. If you’d be willing to share your VIN, we’d like to bring this to our claims manager so it’s addressed appropriately.
James M.
Posted
I suffered a cracked windshield on the highway. Reported it to Crystal Fusion with photographs had my claim approved. It was a very seamless experience. Great company.
Response from Crystal Fusion· Jul 15, 2025
Thank you for sharing your experience! We're glad to hear the process was seamless and that your claim was handled quickly. We appreciate your trust in Crystal Fusion!
Christopher K.
Posted
It was easy to call but the process of having to take the vehicle to the windshield repair business for an estimate and review only to wait for the approval then to schedule another apt to go back and fix a chip is not the best interest for us the customer/client reason is, a simple chip can turn into a crack within days of it happening and by the time you get an apt to fix it, it could turn into a complete windshield replacement instead which cost more money and time to replace The process should be to call in, send a picture if required and then go get it repaired. This should happen all in a day. Not a couple of days for someone on your end to review the picture and to email you the claim number and the information of where to go to get it repaired. The process should be quicker and less time consuming
Response from Crystal Fusion· Jul 10, 2025
Thanks for your feedback. We’ve passed your comments along to our claims manager, and they will be in touch. We appreciate you sharing your experience.
S M.
Posted
Seamless process. No hassle when damaged claim placed.
Response from Crystal Fusion· Jul 10, 2025
Thanks for your feedback! We're happy everything went smoothly and appreciate you taking the time to share your experience.
