CerityReviews of cerity.com

Insurance
2705 Bee Cave Road, Suite 320, Austin, Texas

Write a review Call Directions Website

4.3

Great

136 reviews

Cerity4.3Great

Write a review

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cerity

We bet we're a faster and more affordable workers' comp insurance provider. Backed by 100 years of experience. Sign up or switch in minutes! Expert assistance. 100 years of expertise. No waiting on documents. Intelligent pricing. 115+ industries & growing.

Cerity (cerity.com) has 136 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: cerity.com
Website: cerity.com
Category: Insurance
Location: Austin, Texas
Listed on Rated Honest: 2026

Cerity reviews

136 approved reviews, newest moderated first

Mrs T.
Posted Sep 8, 2022
Excellent Service RCC
Excellent Service
Response from Cerity· Sep 10, 2022
Thanks Mrs T for the great feedback, and thank you for being a customer!
Mary Martin Martin, Mary R.
Posted Sep 8, 2022
Convenient
Convenient, able to do everything on line as well as fair pricing.
Response from Cerity· Sep 10, 2022
Thanks Mary - we know our business customers are busy – so convenience and savings are our aim. Thanks for being a customer!
Steven
Posted Sep 8, 2022
Bad UI, Bad Service
Bad UI, bad customer service, poor communication, and overall disorganized. They couldn't even change over to my new credit card correctly and ended up cancelling my account in their confusion. The cancellation caused me to have to find another provider and do a state-mandated audit. Big inconvenience for a payment processing error. Update - They just charged me a $200 fee. 3 months after erroneously cancelling my account. The cancellation email said they'd be sending over paperwork to fill out and they never did. So now they're charging me a fee for it, which they informed me in an email that they sent at 1am. Imagine filing a claim with a company this disorganized. They can't even execute billing or account cancellation correctly. Avoid at all costs.
Response from Cerity· Sep 9, 2022
Hi Steven, we’re incredibly sorry this happened. There was a flaw in our system that charged both credit cards you had on file. We’ve since updated our billing portal to prevent this from occurring again and resolved your billing accordingly. Thank you for the feedback and best of luck on your business journey.
Michael G.
Posted Sep 8, 2022
It was great to be able to quickly &…
It was great to be able to quickly & easily secure a worker’s compensation policy.
Response from Cerity· Sep 10, 2022
Glad to hear, Michael – that's certainly what we're trying to provide. Thanks for being a customer!
manny geron MG&G L.
Posted Sep 8, 2022
good company
Have had no issues with them and always a rep explained things thoroughly
Response from Cerity· Sep 10, 2022
Thank you, Manny. If you ever need anything else just reach out. Thank you for being a customer.
Randy Reinecke Eats I.
Posted Sep 8, 2022
Happy Customer
The employees at Cerity are very knowledgeable and they respond quickly to any request that I may have
Response from Cerity· Sep 10, 2022
Thanks Randy! We're so glad to hear. Our customer service team is genuinely passionate about small business and super nerdy about insurance. A good combo, we hope! Thanks for being a customer!
Nardos Abebe Nardos A.
Posted Sep 8, 2022
Owner
Your Company Experiences and Service You are very good Also insurance are worth good Thank you
Response from Cerity· Sep 10, 2022
Thank you for the feedback, Nardos! And thank you for being a customer!
Randy V.
Posted Sep 8, 2022
Policy was canceled for no reason
Policy was canceled for no reason. Then tried to call and very difficult to reach a person. Seems like error was on Cerity side as policy was reinstated with no explanation. Poor service.
Response from Cerity· Sep 9, 2022
We're sorry to hear about this, Randy. We're glad that your policy was reinstated but the error shouldn't have happened in the first place. We've amended our audit process to assure this no longer happens. Thank you for being a customer, and sharing your feedback about your experience.

CerityReviews of cerity.com

Rating breakdown

What customers rate

About Cerity

More in Insurance, Texas

CINCO Auto Insurance

Navigate Medicare

All State Bonds, Inc.

Auto Claim Specialists

CerityReviews of cerity.com

Rating breakdown

What customers rate

Cerity reviews

Excellent Service RCC

Convenient

Bad UI, Bad Service

It was great to be able to quickly &…

good company

Happy Customer

Owner

Policy was canceled for no reason

About Cerity

More in Insurance, Texas

CINCO Auto Insurance

Navigate Medicare

All State Bonds, Inc.

Auto Claim Specialists

Cerity reviews

Excellent Service RCC

Convenient

Bad UI, Bad Service

It was great to be able to quickly &…

good company

Happy Customer

Owner

Policy was canceled for no reason