CerebralReviews of cerebral.com

Justine is a caring and calming counselor. She's easy to talk with, and has great ideas that help.

Justine, my Cerebral Care Counselor is outstanding. Very sincere and extremely intuned to my feelings and circumstances. Very kind, patient and compassionate.

Horrible! If I could give zero stars I would. There good reviews must be fake. They couldn’t provide me service due to not having any available appointments and then would not give me a refund stating that they don’t give refunds regardless of whether service is provided. It is CRAZY! And they were still trying to push medications on me that I told them put me in psychosis! This is a joke and total scam, as I suspected. I wish I could post the email from them so everyone could see how they treat people with already mental health problems. This place should not be in business. I suspect they won’t for long.

Been with them for close to a year now. They are very friendly but a lot of the time they are late calling in meds. Gaps in coverage aren't cool. I'm really hoping they improve with time. Considered leaving but will stay as they seem to be improving from the growing pains every startup has.

During the current COVID-19 restrictions and quarantine measures, Cerebral offered a choice for me to participate in my own self-care. I was glad to happen upon this service since March my anxiety has hit all time high, with Cerebral I was able to say out loud that I was struggling and needed some help. Not only that I received the help, counseling, and support that I needed. This service has made such in difference for me taking my mental and emotional health and putting into my hands; on my terms and even better in the comfort of my own home.

SCAM... They said they were available in my state, then they charged my credit card, then they called to say they were not available in my state, then they refused to refund my card saying I had to pay for the call letting me know they were not available in my state. TOTAL SCAM FINAL EDIT: I did have someone higher up the ladder at this company contact me. They verified everything I stated above was true. So I did eventually get my money back. ROUGHLY 100 DAYS SINCE MY "FINAL EDIT" : IMHO Cerebral is the shadiest, most unethical, most petty, and most corrupt company I have ever dealt with in 62 years... and that is saying a lot since I fought Ford in court for over 2 years to force them to buy back a lemon that they themselves admitted was unsafe to drive. CEREBRAL JUST CONTACTED TRUSTPILOT TO SAY THAT MY REVIEW WAS FAKE AND THAT I NEVER DID ANY BUISINESS WITH THEM. I WAS GIVEN 3 DAYS TO PROVE MY REVIEW WAS REAL SO I SENT TRUSTPILOT CEREBRAL'S EMAILS TO ME. MAKE NOTE: MY REVIEW OF CEREBRAL IS NOW A VERIFIED REVIEW. Now just imagine how many 1 star reviews Cerebral has gotten deleted over time by just waiting long enough until people either didn't want to waste their time on something like this, or because so much time had gone by that they no longer had the "proof" to supply. After seeing this petty game Cerebral is playing with valid negative reviews, IMHO the 1 star reviews on here could possibly be 400% higher or even more... but they let time pass and then claim they are fake reviews and they get them deleted. I would not trust Cerebral to return a penny that they watched me drop, let alone for any kind of medial related service. AVOID CEREBRAL OR YOU JUST MIGHT REGRET IT.

EDIT: After posting this review, someone else (not the original support person) from Cerebral contacted me, asked for more feedback, and offered a partial refund and assistance with another invoice (which the first support person said I could not get). It was better service than I received prior to the below review being posted and I appreciate the effort, however the issues should not have happened in the first place and people with mental health issues should not end up with more stress when seeking help. Proceed with caution. Original review: While I appreciate the mission of the company and the idea of the platform, it was disorganized and glitchy for me. All of my video calls got disconnected and we ended up having to just talk on the phone. No follow-up appointment reminders were sent to me, the appointments tab said I did not have any to schedule, and I didn’t get to schedule a follow-up until after I reached out to support. I was sent the wrong dosages of my medication once and then when I requested forms to submit to insurance for reimbursement, I was told that I had not met the required number of appointments (which I was unable to do because I could not schedule anything until I reached out to support and then many appointments were already taken over the next several weeks). The support team did not offer any sort of refund or reimbursement to make up for the technical issues that led to me not meeting insurance criteria, which was irritating because I had no control over that issue. Hopefully they get those issues fixed in the future. The doctor I talked to was very nice and the medication was helpful, but I cannot afford to continue this service if I cannot realistically meet insurance expectations.

They gave me medication that put me in the ER and could've killed me. The therapist never bothered showing up for the appointment, and they did NOTHING to rectify the situation. They are only available once every 3 months though you pay monthly. They don't answer messages. There are much better places out there than this one.