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CerebralReviews of cerebral.com

Mental Health

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3.9

Average

5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Rated Honest: 2026

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Cerebral reviews

5,239 approved reviews, newest moderated first

JC
Posted Apr 2, 2021
Friendly team, overall ok
People are very nice and try to be helpful but there is often confusion, miscommunication and delays with medication.
Response from Cerebral· Apr 5, 2021
Hello, I appreciate you sharing a bit about the difficulties you have faced. I apologize if you have faced any trouble in utilizing our services. I can see how this may have been a frustrating experience. I would like to take some time to see how I can repair the situation. Please feel free to contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to helping in anyway I can. Warmly, Molly V.
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Hope
Posted Apr 2, 2021
I have only had one appt with my…
I have only had one appt with my therapist. Once a month meeting are not enough for me. It feels pointless. I am going thru a real rough time and I am not getting enough from a 30 min, once a month meeting. I really need talk therapy more
Response from Cerebral· Apr 5, 2021
Hi Hope, Thank you for taking the time to share this experience with us. We hope to provide access to quality mental health care, and I apologize that we may not have supported you in the way you needed. Nevertheless, this feedback is incredibly useful as we work to improve our services. I would like to connect with you to learn more about your experience and how we at Cerebral can improve. Please feel free to give me a call at (415)403-2156 or email [email protected] and ask for me directly. I look forward to talking to you. Best, Molly V. Cerebral Coordinator
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Pete
Posted Apr 1, 2021
Service met my needs just right.
Service met my needs just right.
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Martin A.
Posted Apr 1, 2021
Excellent service
Excellent service. All of the staff seem genuinely interested in helping and are easy to reach and quick to respond. I think this will be a service I will use for a while and I would highly recommend trying it out.
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Valerie H.
Posted Mar 31, 2021
Scam
Cerebral was working great for my son and they just canceled his account with no warning and no communication.
Response from Cerebral· Mar 31, 2021
Hi Valerie, Thank you for writing in about your experience. I am sorry to hear that you and your son may have faced some difficulties when utilizing our services. I can see how this would be incredibly frustrating. I would like to take the opportunity to look into the matter and see how I can help. Please reach out to (415)403-2156 or [email protected] and ask for me directly. I am happy to help and I hope that I can help repair your trust in Cerebral. Best, Molly V. Cerebral Coordinator.
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Janis
Posted Mar 31, 2021
Great therapy but issues with meds
I love my therapist. But it’s been hard getting medications from my provider or getting updates/changes to my medications. If the meds weren’t an issue, I’d probably give Cerebral 5 stars based on quality of and easy access to therapy
Response from Cerebral· Mar 31, 2021
Hi Janis, I appreciate you taking the time to share this feedback with us. I am happy to hear you've found a supportive environment; however, it is disappointing that you've faced some difficulties utilizing our services. I can understand your frustration here. I would like to take the opportunity to learn more about your experience, the good and the bad, with us. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kindly, Molly V. Cerebral Coordinator
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Michael D.
Posted Mar 30, 2021
One always has some anxiety when…
One always has some anxiety when changing support groups. My first experience was wonderful. Looking forward ri my next meeting.
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Theresa
Posted Mar 30, 2021
My provider was great
My provider was great. The meds were lost in the mail for five days, so that was not so great.
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