Average
5,239 reviews
CerebralHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Cheyenne C.
Posted
Cerebral has been 10/10 amazing. After having a mental break I needed to get mental health help as soon as possible. The starting process is easy, fast and everyone that’s helped me has been so nice, helpful and considerate. I also love that the website/app are easy to navigate. I love the monthly reviews with a graph of your progress. The list goes on!
Shelly T.
Posted
What a wonderful asset this app and group are to every human being! Getting top notch care from providers across the country is invaluable. Dr. Rasheed has helped me so much, as well as my therapist Hannah. I am so grateful to the makers of Cerebral - the staff and humans who make it all work. Thank you, thank you, thank you.
Yelena L.
Posted
Cerebral is amazing! They were able to help me when no other psychiatrists around where I live and much further away wouldn’t even try to help someone in my situation, even if I could wait, they were not accepting new patients for 2 to 3 months . I was giving up on finding professional help. Cerebral is truly great from customer service to the team I work with, they’re professional, kind and most of all understanding and it’s like every single person I’ve spoken to loves what they do and that’s helping people. Im so grateful I found cerebral.
L.A. G.
Posted
This is the best psychological health service team. Highly professional, Highly educated, great doctors, pharmacy technicians, and psych help. Calm and respectful and most of all their meds are helping.
Kerri F.
Posted
Cerebral is truly life changing. My therapist is amazing, and hands down my favorite therapist I've ever had. I feel so comfortable with both her, and my psychiatrist. The care coordinator, therapist, and psychiatrist that are assigned to you are all extremely attentive. I don’t have health insure, so I pay a decent amount every month but it’s so worth it. I was very skeptical of this app, but I love it.
Charlotte B.
Posted
The therapist is good for therapy is good. The problem is that it’s extremely hard to get an appointment and they don’t let you schedule ahead of time. The other problem is that they steal your money and commit fraud. Because of the inability to make appointments I was told they could have a discount instead of a return, which is what they should have done. Upon the invoice that discount was ignored. I contacted customer service after multiple days they did adjust the invoice however when I went to go pay the payment said full price still. The customer service person said “well just pay it anyway and maybe it’ll be the discounted price.” Who in the world is going to click yes to an agreement that says you’re going to pay one price hoping it’s a different price that’s ridiculous and fraudulent of the company. It’s been three days of me going back-and-forth about this trying to pay the amount that I actually should be able to pay and being denied. They continue to try and take money for a service that has not been rendered I’ve had a place on my banks fraud list so I have to call and approve any payment to them. All of this is documented a fraud and there’s documented theft where I say I do not authorize you to take a payment and then I get an email saying they tried to take a payment. I can’t understand how a company that does everything through email literally writes down fraudulent things and has a documentation that they’re trying to steal from me.
Response from Cerebral· Sep 2, 2021
Hello, this is Rachel with Cerebral. We appreciate you taking the time to share your feedback and experience with us. I'd like to sincerely apologize for any challenges you have faced while trying to utilize our services. Ensuring that our users have access to high-quality, reliable support is of the utmost importance to us, and I truly regret to hear that your experience has fallen short of these qualities. We would like to take the time to hear more about your experience, and would greatly appreciate the opportunity to help mend this situation for you however we can. To get in touch, you may reach out to us at (415) 403-2156 or by emailing [email protected]. Please feel free to ask for my colleague Stefanie directly. We hope to hear from you soon. Warm regards, Rachel T. Cerebral Coordinator
JM
Posted
Terrible experience! Couldn't figure out how to get to appointment (not computer savvy) and when I asked for assistance they were closed! Therapist said I was a NO SHOW in 5 minutes time! NEVER GOT ANY HELP FROM ANYONE! I went to the ER. I canceled this service and got a confirmation but they continue to harass and abuse me! STAY AWAY FROM THESE GOLD DIGGERS! THEY GET YOUR CREDIT CARD ~ IN RETURN THEY NEVER WANT TO LET GO FOR DOING NOTHING TO HELP!!!! SCAM ARTISTS! Will be reporting them to Attorney General and BBB.
Response from Cerebral· Sep 1, 2021
Hi there, this is Rachel with Cerebral. I want to thank you for taking the time to share your feedback with us. At Cerebral, we want to ensure that our subscribers are getting access to affordable, high-quality mental health care and reliable support. So, it’s disappointing to hear you weren’t satisfied with our services and didn’t receive the support you were looking for. I also sincerely apologize for any challenges you have faced, and I’d like to see what we might be able to do to make this situation right. Please don’t hesitate to reach out to us at (415)403-2156 or by emailing [email protected] and asking for my colleague Stefanie directly. Let us know how we can best support you during the process. Warmly, Rachel T. Cerebral Coordinator
Kylee T.
Posted
I’m pretty unsatisfied, my medication is taking forever to actually get to me I only got this app because it was cheaper and easier than getting a doctor and meds without insurance as advertised. However I’ve had 2 prescribers and no one has sent my medication in. I’ve had to get 2 bridge prescriptions that cost $50 each time and frankly I’m pissed off because I can’t afford it and I desperately need my medication.
Response from Cerebral· Sep 1, 2021
Hi Kylee, This is Rachel with Cerebral. Thank you for taking the time to share your feedback with us. We appreciate being able to learn more about your experience. I'm so sorry for any challenges you may have faced while trying to utilize our services. This certainly doesn't sound like the high level of care we're constantly striving for at Cerebral. I'd like to offer our assistance to see what we can do to make this right. Feel free to reach out as a response to this email or by phone at (415)403-2156 and ask for Stefanie. Let me know how we can continue to support you through this process. Warmly, Rachel T. Cerebral Coordinator
