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CerebralReviews of cerebral.com

Mental Health

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3.9

Average

5,239 reviews

Cerebral3.9Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Rated Honest: 2026

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Cerebral reviews

5,239 approved reviews, newest moderated first

Dr. Shalini R.
Posted May 13, 2026
Great listener
Great listener, love my therapist, and love that I can do it virtually from anywhere.
Response from Cerebral· May 13, 2026
Hello Dr. Shalini Ramjit, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Kind regards, Customer Engagement Team, Cerebral
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Craig B.
Posted May 12, 2026
My first session was great
My first session was great. I felt very comfortable sharing my troubles and worked through the conversation to find a logical starting point. Highly recommend.
Response from Cerebral· May 12, 2026
Dear Craig, Thank you for taking the time to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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Gerard
Posted May 5, 2026
Cerebral makes answering the tough…
Cerebral makes answering the tough mental health questions easy with knowledgable professionals and a user friendly platform.
Response from Cerebral· May 5, 2026
Hello Gerard, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Malik D.
Posted May 2, 2026
Started off great and quickly became…
Started off great and quickly became TERRIBLE. Everytime I go to refill my medicine, they tell me my prescriber denied my request. Whenever you send your Dr. A message they never read it. Whenever you call customer support they never answer. I'm paying all this money for what exactly? To never be able to get my medicine and get no assistance. Literally use anything other than this
Response from Cerebral· May 5, 2026
Hello Malik, Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of accessing your refills in a timely manner. Your well-being is our top priority. To provide you with the best possible support, please look out for an email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
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Rachel R.
Posted Apr 27, 2026
Bad service
Bad service. I have been working with their tech support for almost a month to just schedule an appointment. There is a glitch in their software that prevents me from paying through my insurance, and keeps trying to force me to pay their full price. It's horrible that their bad software and bad service has prevented me from scheduling therapy.
Response from Cerebral· Apr 28, 2026
Dear Rachel, Thank you for bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. Please look out for an email update from the support team soon to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further! Warm regards, Customer Engagement Team, Cerebral
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Flavii
Posted Apr 17, 2026
Unknowledgeable under trained service providers
Majority of providers are psychiatric nurse practitioners lacking in real world psychiatric care experience. They will refuse you treatment if you want more than very basic care for general depression or general anxiety. The service is a waste of money and you are better off going to seek real professional care.
Response from Cerebral· Apr 20, 2026
Dear Flavii, Thank you for taking the time to express your concerns about your recent experience with your clinician. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. While we do have clinicians with a wide-range of degrees, certifications, and experience, your feedback is invaluable, and we are committed to understanding your perspective better. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Julia C.
Posted Apr 15, 2026
My therapist Lakeithia is top tier
My therapist Lakeithia is top tier, best therapist I’ve had across other platforms in the past!
Response from Cerebral· Apr 16, 2026
Hello Julia, Thank you for taking the time to share your positive feedback about Cerebral! We're encouraged to hear that you had a good experience with your clinician, as our team consistently strives to provide high-quality care and service. Please let us know if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Caden M.
Posted Apr 15, 2026
Was Misled, then had my Time Wasted
Was misled the entire sign up process into thinking this was the place to go for ADHD medication but just like every other dime-a-dozen janky online mental health provider out there, they can only prescribe non-stimulants. If that works for you, great, but as someone who actually suffers from ADHD and needs effective medication, this was a waste of time and money and I'll never be back.
Response from Cerebral· Apr 16, 2026
Hello Caden, Thank you for sharing your concerns about your medication. We sincerely empathize with your situation. You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief. Please look out for an email from our Client Engagement Team directly for further, specialized support. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Best regards, Customer Engagement Team, Cerebral
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