CE BrokerReviews of cebroker.com

Response from CE Broker· Jul 8, 2026

We're truly sorry for the frustration this experience caused. An 8-day response time on a cancellation request is not the standard we hold ourselves to, and we understand why the timing of our reply looked the way it did. We would like to look into the specifics of your cancellation. We will request more information so we can locate your account and follow up with you personally. You can also reach us at [email protected] or submit a request here: https://help.cebroker.com/hc/en-us/requests/new Thank you for sharing this feedback.

Response from CE Broker· Jul 1, 2026

We're truly sorry to hear this, and we understand how much is at stake when your provider account is tied to your ability to teach. Not being able to reach our team after days of calls, emails, and chats is not the standard we hold ourselves to, and we want the opportunity to make this right. We'd like to locate your provider account and follow up with you directly. I will request more information from you via TrustPilot, but in the meantime please reach out at [email protected] or submit a request at https://help.cebroker.com/hc/en-us/requests/new, and we'll prioritize your case.

Response from CE Broker· Jun 23, 2026

Hi there, thank you for sharing your feedback with us. We will request more information so we can locate your previous outreach and follow up with you directly. In the meantime, you can also submit a request to our support team here: https://help.cebroker.com/hc/en-us/requests/new and we will prioritize your case. Thank you.

Response from CE Broker· Jun 23, 2026

Hi there, we're truly sorry to hear this, and we understand how concerning it is when one of your licenses validates correctly but another does not. That is not the experience we want for any professional. We also hear you on the support experience. Receiving "working on your inquiry" without an actual resolution falls well below the standard we hold ourselves to, and we appreciate you flagging it. We will request more information so we can locate your case, escalate it to our technical team, and follow up with you directly. You can also reach us at [email protected] or submit a request here: https://help.cebroker.com/hc/en-us/requests/new Thank you for taking the time to share this. We want to make it right.

Response from CE Broker· Jun 1, 2026

Hi there, Thank you for sharing your concerns. I understand how stressful it is to have your license status feel uncertain, and I'm sorry your experience hasn't been a positive one. CE Broker offers a free Basic account that allows you to track and report CE to your Texas licensing board at no cost, paid tiers are optional and not required to maintain compliance. I'll be reaching out to request more information so we can review your account directly. You can also reach our support team at [email protected] for immediate assistance.

Response from CE Broker· Jun 1, 2026

I'm sorry to hear about your experience and want to help get this resolved. The issues you're describing, courses showing outside your cycle and trouble reporting credits, are things we can investigate directly. I'll be reaching out to request more information so we can take a closer look at your account and make this right. In the meantime, you can also email [email protected] and our team will assist you. — CE Broker

Response from CE Broker· May 26, 2026

Thank you for sharing this, and we're sorry your experience with our customer support has fallen so far below expectations. Being unable to reach our team when you have a question or concern is not the standard we hold ourselves to, and we want the opportunity to make this right. We will request more information so we can locate your previous outreach and follow up with you directly. In the meantime, you can also submit a request to our support team here: https://help.cebroker.com/hc/en-us/requests/new and we will prioritize your case. We appreciate you taking the time to share this feedback and look forward to making it right. Thank you.

Response from CE Broker· May 26, 2026

Thank you for sharing your experience, and we sincerely apologize for the frustration. We take account accuracy and customer support seriously at CE Broker, and we want to help resolve this. A quick note on how this works: CE Broker account names and license information are synced directly from your regulatory entity's records. We recommend checking your regulatory entity's website to confirm that your name and license details are displayed correctly there. If the information is correct on the regulatory entity's site but incorrect in CE Broker, our technical support team can update it for you. You can learn more about this process in our support article: https://help.cebroker.com/hc/en-us/articles/15226551200788-Changing-your-Name-in-CE-Broker An incorrect license appearing on your account is a concern, and we want to prioritize getting that corrected so it does not interfere with reporting your CEUs. We hear you on the time this has taken and the difficulty reaching our team, that is not the standard we hold ourselves to. We will request more information so we can locate your ticket and resolve both the name and license issues as quickly as possible. In the meantime, you can also reach us at [email protected]. Thank you.