Julie
Posted
Sketchy return process
I bought two cat caves during the pre-Holiday BOGO sale, and unfortunately my cats weren’t at all into them. No accounting for taste- the donuts looked good to me and I had no complaints about the quality. But the return process!! YIKES with a capital IKES. It took customer service from Dec 5 til Dec 11 to send me return labels. Initially they offered that I keep them and they refund me 30%. Fair enough, but I declined- my cats just weren’t into it and I didn’t want to try selling them myself. It took a few more days and me needing to resend pics before they sent me a shipping label. I have confirmation of delivery to their site on Dec 18 on the AM. On 12/26 I inquired about the return/refund and was told someone would get back to me and thanking me for my patience and understanding. It’s now 12/31 and still I have heard nothing. I realize they overestimated my patience and understanding. I can’t think of a time a return process has been so cumbersome.




