Caribbean AirlinesReviews of caribbean-airlines.com

Boarding a flight out of jfk to Trinidad only to find out that the rear of the aircraft smells like piss and had to endure that for almost 5 hrs ,,the flight attendant just ignored my request to have the lavatories sprayed with some air freshener,,,I wasn't the only one affected but the only one to speak out about that situation,,,get your act together Caribbean Airlines because if not for us paying passengers you all would be out off business

According to Caribbean Airlines (CA)travel agency Kiwi apparently did not informed that we had already paid for the luggage from Curacao to Georgetown. In Curacao, we had to pay for 2 suitcases ($30 each), and for the return trip in Georgetown as well. However we lost the invoices for the payment in Curacao to ask for a refund. They never responded to our mail and whatsapps (and Kiwi says it was not their fault) At the return trip we expierenced problems at the airport in Georgetown with CA. My wife was on the correct flight (5 o'clock in the morning), but I was apparently on a different flight. The day before, I had already noticed that my booking did not appear on the website of CA. I passed that on CA, but they did not respond to it. Furthermore, in Georgetown, the lady asked who had changed the flight, as we originally had the flight around 12 o'clock. I said I did not know, but that we had been in contact with CA in Curacao about it. I showed her the email exchange. She then said that the email was not from Caribbean Airlines because they use a different email address. Very strange indeed. Eventually, the manager came over, and he managed to get me on the flight anyway. In short, a very unpleasant experience. Unprofessional company.

I recently had a wonderful experience flying with Caribbean Airlines from Fort Lauderdale to Port of Spain, so much so that I joined their Caribbean Miles program and booked another trip soon after. Unfortunately, during my second booking, the system automatically changed my travel dates to the following week without me realizing it. I noticed the mistake immediately after purchase and contacted customer service right away, but I was told I’d still need to pay a change fee to fix the booking. This has been especially difficult because I’m traveling to Trinidad to support my younger sister after the passing of her mother. I explained this to the agents and hoped the airline might show some compassion and waive the change fee as a goodwill gesture for a new and loyal customer, but unfortunately that didn’t happen. I still believe Caribbean Airlines has great service and potential, and I truly hope someone from the management team can review my case and consider reimbursing or crediting the fee. This would go a long way in reinforcing the trust and appreciation I had after my first amazing experience. Booking reference: AVK4NW @iflycaribbean