CaremarkReviews of caremark.com

Worst phone customer service ever. 90% of the people are rude and have no idea what they’re doing. Really at a loss that they allow these people to work for them. Both regular and specialty pharmacy. If I wasn’t forced to use them I’d switch, but unfortunately I’m stuck in my own personal hell…

GEHA should be ashamed dealing with a horrible company like this. I will never look back once I drop both of them during open season!

I have several issues that weight loss would help treat. Everyone knows how insurance refuses to cover many because they say it isn’t medically necessary but is more of an aesthetic need. CVS Caremark first cancelled a prescription for zepbound (which is FDA approved for treatment of Obsessive Sleep Apnea which I have.) saying the doctor did not respond within a reasonable time frame. I informed them before they did this that the doctor was out of the office that week and would be back on Monday. Second the doctor then sent in a prescription for wegovy since it was on their approved list. They asked for prior authorization which the doctor sent information. They did not approve it saying I didn’t meet their qualifications. How can a business say they know what I need? Are they more knowledgeable than a Doctor or the FDA? I’m not wanting to lose weight to look better I want to lose weight to be more healthy. I guess CVS Caremark only cares about collecting money for acting like they will cover prescriptions and to get their kickbacks for pushing the high priced drugs. WOULD HAVE GIVEN ZERO STARS IF IT WAS A OPTION!

Was told they would send me 90 day supply and would use my manufacturer savings card. They sent me 30 days which I could have gotten at retail pharmacy for 0 copay and charged me $136! They then said it was their choice to use the card or not and it wasn't guaranteed.

The state where I live switched from Express Scripts to CVS Caremark, they are horrible, absolutely horrible. With a $3000 deductible on meds, seriously? Prices on meds doubled and they say when you meet the deductible, they're free, really? I have 2 meds, I'll never reach that deductible, never. Meanwhile I'm paying twice as much for meds. This company has been sued many times for things like this and it's a big conglomerate. The president of this company owns pharmaceuticals, healthcare companies, and so on and they are playing with people's money, our money and laughing in our face. Look it up, it's all true. Hope they get sued again and get shut down for good. It's companies like CVS that are driving this country down while they get rich, bums...

They are worthless. Run, don’t walk from this company. They have you jumping through hoops constantly and can deny critical medicine that you need, they don’t care what kind of pain you are in. I wish I could give them a zero in reviews. They are so bad!!!

Online order for delivery prescriptions are free with my membership. Received prescription recently and was charged 9.49 for delivery. On hold with customer service for over an hour and then was told they could only issue rewards, no refunds.

Thanks to them I can now no longer afford my medication to treat my diabetes. I shouldn’t have to make this decision and it’s not responsible for them to think meeting your deductible and then still having to pay $200+ a month is achievable. I had Express Scripts before them and they were so much better. The people you speak to are friendly there just isn’t anything they can do for you.