Poor
6,298 reviews
Care.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Regan K.
Posted
Trying to close my account and the option does not exist, all the help links says to go to account setting, then membership, and that there's a link that says "close account", but the only option is to UPGRADE or automatically renew for next year
Victoria O.
Posted
Horrible website. I signed up for the basic free plan, and they kept on spamming my emails with supposed hidden messages from potential carers, just to get me to pay £29 and sign up. I signed up for the premium account only to discover I had no messages from any carer. Wasted money. Should have checked these reviews before signing on. I have now cancelled my subscription and I am waiting to see if I'll be billed further when this month elapses. If they try it, I'll be taking my complaint all the way to consumer protection.
Jason R.
Posted
Do NOT ever use care.com. When you call to cancel your monthly subscription they will tell you you're cancelled and never do it until you realize months are passing by and they've still been charging you. Call them AGAIN and let them know how upset you are? They'll say they'll refund the single most recent months charge but all the others can't be reversed due to the billing agreement you signed up for. You'll have to dispute it with your credit card company. YOU'VE BEEN WARNED
Julie L.
Posted
Don't waste your money. Overcharges. NO Customer Service. Helpers are below par.
SquanchThis
Posted
I tried to cancel my membership...Stops and asks why so they can improve. I kept leaving poor status and IT WOULDNT EVEN LET ME CANCEL without leaving a high rating. I took pictures of it before and after...No matter what I did poor rating wouldn't let me do a thing. Site sucks. Robbery. I found help, with way better services through the state then this. Over RATED!! I tried 2x with this site...Never again. Dont waste your money, go out for dinner instead
Ms C.
Posted
Monitor your charges from this company! They continued to charge me $50 per month for 6 months after I canceled my membership- and they will not refund it. Beware!
Carol
Posted
Back in 2019 I had got 2 great jobs though care.com and went back on to apply for another one but was unable to they blockedmeFirst rep I spoke to told me someone hacked into my account and the 2 rep told me I had something on my background. I checked with the company that supposed to do the check and it was never done. If there would of been something on my background I never would of gotten the 2. jobs I got So ppl beware of them please read there reviews not good
Slafe A.
Posted
Fake, Fake, Fake, I am professional caregiver, and after three days, They close my account, Family are fake to, Nobody respond 😤😡. Zero 🌟
