Poor
6,298 reviews
Care.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Sandra A.
Posted
Care.com is very professional 👏 every one helping me a lot and appreciate so much . Definitely l recommend care.com number one in American ., care.com it's the best !!
Response from Care.com· Jul 28, 2026
We're so happy to hear that you are enjoying the service! Thank you for letting us know!
Rob
Posted
My experience with Care.com was extremely easy. The assistants were friendly and most helpful. If I had any questions, I was assisted right away and given the support I needed. I felt secure moving about my account and the website. Care.com gave me many choices of people to hire for the position I was looking for. I was able to talk over the phone with these people or have a live chat with them. This was a great experience.
Response from Care.com· Jul 28, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Emunah Y.
Posted
If I could I would give 0 stars. Non-service and non-refundable. This is how they make their money. TOTAL SCAM! BUYER BEWARE!
Response from Care.com· Jul 30, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027246 when you contact us. Thank you!
Maddie E.
Posted
I've used Care.com for a number of years. I've connected with families I have been with for years, and others that didn't work out. But that's okay, because I knew that I would quickly be able to reach out to other families through Care.com! However, the app can be difficult to use. It frequently glitches i.e. not showing chats with others, not sending messages, crashing. Additionally, there were some users I wished to report because of concerning profiles. It was unclear what I could do to ensure the site can check these profiles. I wish there was a feature to remove families you aren't interested in within the search section of the app. It was challenging sifting through families I already knew I did not want to work with. Overall, I appreciate Care.com for the outreach but think the app needs serious reconfiguration to be user-friendly.
Response from Care.com· Jul 27, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027245 when you contact us. Thank you!
joyce G.
Posted
Care.com is an important resource for families seeking carers. Success is measured by the quality of the job posting and of the description of the caregiver. People can exchange basic information to determine the suitability of the job for the carer, and of the carer for the job. Video interviews are hard to schedule if one or both parties are slow to respond, so watch carefully and respond promptly.
Response from Care.com· Jul 28, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Gmail G.
Posted
La app te permite ver ofertas de trabajo y tú mismo elegir el día, las horas, la ubicación y por supuesto cuánto quieres que te paguen por tu trabajo (negociable con la persona de la oferta) es una app que yo recomiendo para buscar empleo
Response from Care.com· Jul 28, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Tina S.
Posted
I have been using care.com for a few years now I have received many good jobs through this site. It is reliable safe and totally worth the money For membership !
Response from Care.com· Jul 26, 2026
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Stephen B.
Posted
Easy to navigate. Had background checks and other data that was important.
Response from Care.com· Jul 25, 2026
We are thrilled to hear that you have been happy with our service! Thank you for sharing!
