Poor
6,298 reviews
Care.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
spotless cleaning S.
Posted
It been a great experience on care.com,alot of real leads converting into real jobs.
Response from Care.com· Aug 27, 2026
Thank you for the great review! We're so glad you are enjoying the app!
Karen R.
Posted
I always get a lot of work through care.com, I highly recommend it to people who want to offer services.
Response from Care.com· Aug 28, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Mark L.
Posted
Update: they continue to spout lies and falsehoods in their responses to me. Again, I would advise ANYONE considering any kind of membership with this “organization” to RUN the other way. They will take your money and never stop charging you. And if you think I’m an isolated case, Google this issue and look at their reviews and look at Reddit. Thousands of people have been defrauded by them. Update: Absolutely useless response. Called the number below, with my reference number and the person knew nothing. Kept me on the line for 15 minutes only to then say again a supervisor will call me within two day. Complete SCAM! Care.com is a fraudulent. DO NOT SIGN UP, THEY WILL NEVER STOP CHARGING YOU. I have tried cancelling for months and never could. The charges kept coming. I spoke with Oscar today and finally was able to get my account cancelled but when I asked for a refund of past charges I was told I would get a call back within two days. We all know that means nothing.
Response from Care.com· Aug 26, 2026
We apologize for your frustration. Please be assured a supervisor will reach out to you after reviewing your concerns. If we can assist in the meantime, please contact us at [email protected] or at 888-498-1821, Please include Reference Number REV-027375 when you contact us. Thank you!
Tamarin S.
Posted
A great app that I use when searching for jobs
Response from Care.com· Aug 26, 2026
Thank you so much for this wonderful review! We love to see it!
Isabel A.
Posted
The app is great for finding childcare, pet care, and senior care opportunities whether it is reoccurring or one-time. If I had to pick one thing that could improve, is for the app to send a reminder notification to the person hiring to update their requested job postings (hiring closed, start date update, specific breed of animal needing care, not interested in caregiver, etc) so that caregivers can easily decide on moving on to the next available opportunity. If update isn’t made, or deleted after it’s pasted start date, these postings are then just crowding the posts of people who are seeking care immediately/soon. Overall, I do enjoy using this app, it’s very easy to use.
Response from Care.com· Aug 26, 2026
We're so happy that you are enjoying the app and we appreciate your feedback! Please be assured I've documented your suggestions for our Product team's review. If we can assist with anything, please contact us at [email protected]. Please include Reference Number REV-027374 when you contact us. Thank you!
Elizabeth O.
Posted
A safe app, I loved it!
Response from Care.com· Aug 26, 2026
Thank you for sharing the love!
Lois F.
Posted
The clients I interviewed with were very nice and I was able to talk to them about how I would take care if their loved ones. And they would not have to worry.
Response from Care.com· Aug 26, 2026
We are so happy that you are enjoying the app! Thank you for sharing!
Mark W.
Posted
Deceptive enrollment flow led to me getting charged for a second product I never intended to purchase. 3 separate immediate requests to reverse were denied. Contesting directly with the credit card company. Terrible customer experience
Response from Care.com· Aug 26, 2026
We apologize for your frustration and a supervisor will reach out to you after reviewing the concern. If we can assist in the meantime, please contact us at [email protected] or at 888-498-1821, Please include Reference Number REV-027369 when you contact us. Thank you!
