Care.comReviews of care.com

I tried using Care for a while. Got a lot of fake requests for jobs and I stopped using it. I was charged 18.99 after a year, but my account doesn’t login because I HAVE TO PAY to login. I wrote twice and didn’t get an answer.

I've been using Care.com sporadically for years. I've yet to receive one job offer. I do not recommend using this website when looking for a job. I didn't even realize I had to pay $18.99/ year until they just hit my account.. For services I don't even use!! Beware!!!

They charged me $18.99 for a 'screening fee' in August of 2024. I want to cancel my services and they won't refund me for the remaining 5 months I won't be using Care.com for. Their website on my web browser is garbage. It is glitchy and unless you are paying them on a monthly basis, you can't share your personal information with anyone in their messenger. You get x's (i.e. xxx-xxx-xxxx). If you want to show up in the feed/search, you have to pay a monthly fee. They don't allow you to respond to reviews. Their process for handling bullies is inadequate. To be honest, it doesn't appear to me that they want to protect business owners AND clients. They are a one-sided platform. As far as I could see, there wasn't any spam like there was on sittercity.com, so that's good. I'm just so glad I didn't waste more $ and time on a platform that is set-up to benefit one party more than another. The 'care' in care.com ought to be icareabout$.com because in terms of caring about both the small business and client/potential client, it is really imbalanced. I have to protect myself, and if they don't see that or care, I most certainly won't do business with them and I will let other people know what they are getting themselves into. Etsy and Google Maps allow for responses to reviews. It creates a two-sided situation, where each person can share their perspective of what happened. When a professional psychologist retaliates against you because you decided she wasn't a good fit for your business needs after giving her a FREE estimate, and writes you a poor review for not giving her what she wanted, that is quite unfair. I devoted my time and effort to a potential client who turned out to be a bully. Care.com disallowed me from explaining what happened in my description about what I do, which I was doing to explain myself since I couldn't write a response to this woman's ill-intended review. If Care.com doesn't want to create a fair plane for everyone, I don't want to have anything to do with them. Not to mention, they used to be free. Now, they charge a yearly screening fee and a monthly membership fee (if you actually want to find work). The app works better than the website, but their website should work properly on any web browser. That is my opinion.

The ease in connecting with the provider.

I have found good caregiver's through Care.com, but their process is deeply flawed. Often, I had to hire someone other than my top choices because I never heard back from them after I asked for more information or offered them the job. It turns out that Care.com never notified them that I had sent them a message. This wasn't just a one off either. I would say that easily 1/3 of the applicants I messaged later complained to me about not having received my messages. The other major problem is sorting through applicants. I was very specific about what was needed, including exact dates, times, and number of hours. Yet I was innundated with applicants who didn't meet those requirements. Unfortunately, to find this out, I had to message each and every applicant to confirm whether or not they actually fit the job description. When I went back and read the job description, I found that the hours and dates had been altered by Care.com from what I originally entered. In other cases, it was obvious the applicants hadn't read the requirements and applied for a job they couldn't do. All this makes for a very time consuming process that should be much simpler and easier. I also found navigating the website awkward and slow. With all that said, I have found some really wonderful caregivers, true gems, via Care.com.

I had someone called Isa A after I favourited/ applied for a nanny role, she was very blunt and said we will not proceed without a background check which she sent a link for, I found this weird and it came with a fake page to pay for this background check to. She also said she was in the same area to me though on the website it said they were located 40 minutes away. Blocked her number and on WhatsApp and unsubscribed from care.com. Be careful

Je bent zogenaamd na 1 maand van je abonnement af. Als je deze keuze maakt en dus voor dit aanbod kiest, kan het toch niet zo zijn dat er alsnog achter de kleine lettertjes wordt verscholen? En maandenlang geld wordt afgeschreven. Kennelijk wel.

Charged me 40$/m, only paid it because it said theres over "70 housecleaners near you" after I paid it showed like 12 people and some of those people said "sorry I'm a nanny I dont do housekeeping" ?!? Never again!