Care.comReviews of care.com

This website is a scam. Its candidates never reply, rip off your yearly payment, and get zero response. Before taking payment, the search shows good profiles, but as soon as the payment is made, the hourly rate is up for all candidates, and the absolute majority of them are inactive profiles with no response.

I've had a great experience on the app, I've met wonderful parents and amazing little ones.

Provider was on time and courteous.

Found a great housekeeper on Care.com!

I signed up for an account for my wife so she can find in-home care for her mother. I paid upfront for the year - my wife verified her identity - the next day, I received an email that our account was closed for violating their community guidelines. Which guidelines - we never even were able to get into the account. Now I'm in a battle to get the yearly fee back. Their communication is terrible - the route you to a form, then they get back to you with a non-answer and you can't even reply to the email because it's no-reply. Avoid this website at all costs - you'll thank me later.

I inadvertently “signed up” for an auto renew plan - Over 1.5 years, I was charged a monthly fee with little to no activity. My primary issue is their lack to communication and deceitful practices. When I tried to contact the company to reach a reimbursement agreement, I was given vague information, the “contact us” link representative stated that they do not have a phone number to offer, but I could fill out the help form and view the phone # on my bank statement. It was listed partially, not a complete phone number. Once I found the phone number on the Better Business Bureau’s website, I spent over an hour on hold. I had to press 9 to hold my place in line, as I have family obligations and cannot spend all day on hold. I did not receive a call back. I later received an email from a supervisor stating my case is closed and I am not entitled to any refunds. When I requested to have a phone conversation, I received no response. Today, I spoke with a customer service representative today (finally) who stated the supervisor closed that case, so there’s nothing he can do. Again, I was denied the ability to speak with anyone of authority and was told they “don’t have a phone number.” Overall, poor customer service and deceptive business practices. Edit Care.com replied to my post “pretending” to be open to communicating regarding my experience in this public platform, but simply sent back the same generic email stating I am not eligible for a refund”

Care.com was a horrific experience! I wish I had seen this thread earlier. The caregiver tried to hold me hostage financially, one week before her start date. When I promptly told her we would no longer be using her services, she was rude and petty. After I reported her, she lied to care.com. I have all the texts to prove she was unprofessional and broke their guidelines. No refund and no access to my account. I WILL NEVER use them and I am reporting this to all my fellow social workers. We will no longer recommend this company!

Wenn ich Null Sterne geben könnte, wären es null! Sie buchen einfach ab, ohne Emailnotiz. Beitrag wurde aber gar nicht freigeschaltet. Aber Sie haben monatelang abgebucht, was mir aufgrund eines Autounfalles mit entsprechenden Folgen nicht aufgefallen ist. Ich habe für 15 Monate für nichts gezahlt!! Für mich absolute Betrügermasche. Hände weg! Wenn Sie pro monatlicher Rechnung eine Email schicken würden, würde so etwas auffallen!