Card Claims CenterReviews of cardclaimcenter.com

claim took over 2 months to resolve--we did not cause the damage (car hit in parking lot when we were not present) even with this insurance and good primary insurance we were still out of pocket for over $800

The claim process took almost 3 months after repeatedly sending all the documents. I almost gave up when they keep asking the same documents. Finally they paid my claim. I will still use the card for rental cars.

UPDATE: After some deeply frustrating phone calls, and waiting on the line for 30 minutes, I was able to get them to re-review the claim and accept it, although, I have not seen the money yet as my claim is processing. That said, nobody should have to go through this nonsense as this surely is not an uncommon reason to file a claim and these kind of hoops deter people from getting their claims which they deserve. Recently my father became gravely ill and nearly passed away so I had to fly to see him, which meant I needed to cancel a flight which is supposed to be covered by this company's insurance policy. I tried to redeem my insurance, and this service deliberately made it impossible to complete by making the documentation impossible to provide. Specifically, they asked for documentation from the provider that was impossible to obtain (emergency physicians are frequently travelling in rural areas), but also, I'm not physically in the country so it would be impossible. Upon phoning the hospital, they are understandably too busy to help, but also, would not be legally allowed to because I was not the patient. I provided extensive documentation of the trip that was more than ample (included documentation of medications, illness, etc), but this was not sufficient. This insurance is deliberately setup to take your money and not follow through on their obligation. If it's not a fraud, it's damn close. Do not give them your money.

Cuando un cliente suspende un viaje por un motivo justificado, como enfermedad grave de un pariente directo, deberían cubrir no solo los pasajes aéreos sino los otros gastos incurridos no reembolsables como tours, guías, hospedaje, transporte, etc. Así existan políticas de cancelación de los proveedores de estos servicios.

Overall, I am happy with the outcome, of course. I did spend multiple hours on the phone and considerable time submitting documents. I was initially told that this was not a benefit of my card and was treated as if I did not know what I was talking about on a couple of calls as I read the document that explained the benefit. I did have one very helpful women who made a huge difference and was invaluable in getting this resolved.

I am glad they gave me an opportunity to give feedback and write a narrative besides answering the questions. Some of the questions and the answers were not the best compared to other surveys I occasionally respond to. I hope someone actually reads the narrative and addresses them and hopefully will be beneficial to members in the future.