Olayinka
Posted
sam helped
sam helped, fast n quick
Response from Captions· Aug 18, 2026
Thank you for sharing your experience — we're glad our team could help you quickly!

Great
517 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
Olayinka
Posted
sam helped, fast n quick
Response from Captions· Aug 18, 2026
Thank you for sharing your experience — we're glad our team could help you quickly!
Chloe D.
Posted
Très bonne expérience, service support très réactif
Response from Captions· Aug 18, 2026
Merci beaucoup pour votre retour ! Nous sommes ravis que notre service ait répondu à vos attentes.
Erica G.
Posted
I'm a new user to Captions, but so far it's been an awesome experience and the customer service is the best and quickest I have ever experienced!
Response from Captions· Aug 18, 2026
Welcome aboard! We're so glad your first experience with Captions and our support team has been a great one.
Bill B.
Posted
Fantastic Customer service had a hiccup doing something as a newbie, and they walked me right through it. It was great.
Response from Captions· Aug 18, 2026
Thank you for sharing this! We're glad our team could walk you through it and make things easier.
kelley
Posted
I was actually trying to cancel my account and was prepared to hunt for the cancellation link or get some kickback from a representative-I received the best customer service-Sam and Karl were excellent with following through and communication. I appreciate their help and definitely will use the Captions app again in the future!
Response from Captions· Aug 18, 2026
Thank you so much for sharing your experience! We're glad our team could help you through the process, and we hope to see you using Captions again soon.
Andre G.
Posted
The product is top notch and the customer service is top tier. Cant lose with this product, whether using it or finding out what else can be done. Always great quality when I’ve use it for all of my videos.
Response from Captions· Aug 18, 2026
Thank you for the wonderful feedback! We're so glad you're enjoying both the product and the support experience.
marketinghoesch&partner
Posted
Love captions ai as AI Twin Portal. It´s easy to setup and the custumer service is fast and top notch. Never had bad experience. If you want an alternative for fast AI Avatar creation, here it is.
Response from Captions· Aug 18, 2026
Thank you for sharing your experience! We're glad the AI Twin Portal has been easy to use and that our support has been fast and reliable.
Victor P.
Posted
Una app muy efectiva y te ayuda a ser más productivo, y un soporte al usuario genial.
Response from Captions· Aug 18, 2026
¡Muchas gracias por tu comentario! Nos alegra saber que la app te ha ayudado a ser más productivo.