CampmorReviews of campmor.com

I live 50-ish minutes from the new Jersey location. Ordered a Xmas present on Thursday. Sent Friday morning. That same day I ordered a item on ebay, from Florida and another from Kansas. I have both items on Monday...still no package from campmor... 50 minutes away from my house. Really wished they would have told me this at the time of order. I could have canceled or maybe found the time to drive and get it. Now we scramble to find another present and the hassle of a return.

Good quality items but prices are high retail if not on sale. shipping sucks, slow smart post, over a week to get your stuff. They need to step up on shipping to compete with the amazon's type of just a couple days. buying here is not a first choice

Order was not shipped timely & one item was cancelled without providing an explanation as to why it was cancelled. In previous experience with Campmor, no issues. Guess this is the one percent of orders not shipped the next day.

I purchased a tent online. The next day they sent me an email saying they wanted to speak with me in person to confirm the order. OK. Fine. The shipping and billing addresses were different so maybe they just want to make sure it is not fraud. I called that day and the person I spoke with said he would have the order released as soon as possible. Days and days go by as I keep looking at my order on their site. It just says your order is being processed. I call back now a full week after we ordered the tent and the woman I speak with is a bit rude. She says they were waiting to hear from me and sent me a note. I told her I already spoke with someone. Never got a confirmation email saying it was released so I have to call back again. At this point, I'm ready to just cancel the damn order. Someone says it will ship tomorrow, so I will wait and see. So far, however, I would gladly pay an extra 20 to 30 dollars to get better service. I will not be shopping at Campmor again. An email I sent has also gone unanswered.

I've shopped online at Campmor more than a few times over the years, but no more. Campmor simply doesn't understand customer service, so my business will all go to REI and others in the future. I returned an item in perfect condition, original packaging, etc. and insured the return. It was a size issue, and I immediately ordered a replacement in a different size from Campmor. According to the USPS tracking number, the returned item was received by Campmor on Feb 16. I waited a few days, and after receiving no confirmatory e-mail from Campmor I sent an email on the 19th. I received an online reply that said returns processing takes 3-5 days. I waited until day six and still hadn't heard anything from Campmor, nor had my credit card been credited. I called and was told by a gentleman in customer service that it would be processed and that I shouldn't worry. He wasn't rude, but he wasn't overly polite either. I asked if he could verify that the item was received by Campmor and he said that my USPS tracking number was my verification (I took that as a "no"). That told me that Campmor hadn't done a thing for six days. On day eight, still not having received any refund or confirmation of receipt of the returned item from Campmor, I sent an e-mail requesting answers. All I received was an "automated response" (no kidding), telling me that they had opened a "ticket number" concerning my customer service issue, and to use that "ticket number" in all future correspondence. I called today (day 9), after receiving no communication since the "automated response" and was told that my refund was processed yesterday. I just checked my bank and no refund. I'm sure that the refund will show up soon, but that's not the point. The week+ delay before anything got done, the complete lack of communication, and the not-very-concerned attitude of the customer service rep. have soured me on Campmor. It's a competetive online market in the outdoor industry. Others do it better than Campmor; it's as simple as that.