Excellent
356 reviews
CallTools.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Outsell your competition and amplify your prospect and customer experience with the fully-fledged contact center solution from CallTools.com. Unite your inbound and outbound agents on a single powerhouse platform. Keep in touch with prospects and customers through calls, email, and SMS messaging, directly from the system. Monitor agents, provide training, and track results in real time. Integrations with CRM and other third-party softwares simplify your daily processes. Domestic, in-house customer support makes onboarding and operation seamless and simple. Find out how CallTools.com can upgrade your contact center experience.
CallTools.com (calltools.com) has 356 customer reviews on Rated Honest, with an average rating of 5.0 out of 5.
356 approved reviews, newest moderated first
Paul
Posted
Have been using call tools for a couple of months and has been amazing!
Response from CallTools.com· May 3, 2019
Paul, thanks again for dropping this review and for being a loyal CallTools customer!
Travis H.
Posted
I couldn't ask for an easier software to use for our calling needs. My rep Will is awesome, he is always willing to help with anything I need.
Response from CallTools.com· May 3, 2019
If you ever need anything, Will or our in-house support team is here to serve you. We love helping our customers! We just wanted to say, thank you for all of the compliments!
Mike B.
Posted
CallTools is awesome, James has been a great account manager and has helped me at every turn.
Response from CallTools.com· May 3, 2019
Mike, thank you for taking the time out of your day to write this 5-Star review about CallTools and for the positive feedback about our reps. We strive to impress our customers over here by going above and beyond for them. Thank you for all of the referrals as well. Hope your business is thriving!
glenn
Posted
great service
Response from CallTools.com· May 3, 2019
Glenn, thanks for the great feedback. We hope you are doing well! The Team at CallTools
Greg B.
Posted
Switched to Call Tools and am very happy. Reasons I would recommend: Ease of use. Customer interface is simple and intuitive. Very very easy for new employees and on boarding. Cost of system per user. I moved from a competitor to Call Tools and this was absolutely the right choice. Thank you to James, my account manager, and Derek at Tech Support.
Response from CallTools.com· May 3, 2019
Greg, thanks again for taking the time to write such a detailed stellar review about CallTools. Our reps strive to exceed customer expectations and we continue to fine-tune our platform's capabilities based on our customer's needs. We hope your business continues to be successful and thank you for your business.
Steve M.
Posted
We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that James and his team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program… Steve with CAD Accounts Receivable Mgmt.
Response from CallTools.com· May 3, 2019
Steve, thanks for taking the time to write this recommendation of CallTools. This review imparticular has been mentioned by numerous Clients considering CallTools for the business needs and we just wanted to let you know we appreciate you for writing this. Hope you have a great Day! The Team at CallTools
Noaz M.
Posted
The whole team at CallTools is fantastic. I specifically had an unbelievable experience with John Montoto! He's so great to work with and super helpful!
Response from CallTools.com· May 3, 2019
Noaz, just wanted to say thank you very much for making us a great review and for complimenting our rep John! We appreciate your business!
Jerome R.
Posted
I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use. The staff is phenomenal, well everybody that I've spoken with so far including David Walker & Keri Marceaux in Tech Support. They always answer my dumb questions even though they've already told me and taught me a hundred times. You can add seats without talking to anybody. The instructional videos are really good but you won't even need them because the system is that easy to use. It does many features of a system that costs more than 4 or 5-times as much. You don't need to be a programmer to use it. I set up new reps in 18 seconds (no exaggeration), not 2 hours like some systems. They don't nickel and dime you either. There are no extra charges for things like Manager seats. It's the least expensive, most user friendly and easy to use system that I have ever seen and it's fully customizable by you, no programmer or implementation specialist needed. By far, hands down, this is not just a little better, it's litterally 7 or 8 times better overall than any other system that I have used. David Walker has been absolutely awesome. I hope you never leave David!
Response from CallTools.com· May 3, 2019
Jerome, thank you very much for the stellar review. This review has been spoken about more than any other review and has driven a lot of business to us. There are many options out there when considering a contact management solution with a built-in power dialer, this review you made is most informative and helps customers considering CallTools make a choice easily. It has saved them the time not having to go through numerous companies like you did to find the best. Thank you for the business relationship and for all of the referrals over the years. We appreciate you immensely. The Team at Call Tools
