Callaway Pre-OwnedReviews of callawaygolfpreowned.com

They have been my family’s choice for three generations. But I’m sure if there customer service was like this years ago that would be a different story. You can’t get ahold of the customer service and only computer generated emails going almost a month now after they sent the wrong club with no refund exchange or contact.

DO NOT BUY FROM THEM. If I can give 0 stars I would. Never buy from this company again. The first sent me a left handed iron when I ordered a right handed. They then were going to send me a replacement for it but they canceled that order. I mailed the club back and still waiting over a month for the refund. They don’t refund you the whole amount even if they made the mistake. They do not hold up their end of a transaction and will just keep your money. And God forbid if you have to call them to fix the issue, you will be on hold for over an hour. This is the worst customer service.

Horrible experience !!! Ordered 2 used clubs on Dec 3...status was "Processing" 10 days later but my CC was charged. I called and was lied to, the guy said there was no problem and they were "getting shipped". I received the cancellation email 10 more days later. No apology whatsoever. The clubs are now 3 times as much ! Awful business...STAY AWAY !

Ordered & paid for a set of clubs for my wife 3 weeks ago, and confirmed by email & a call to customer service that they were being sent. We called yesterday for the shipping status and were told Callaway had canceled the order without telling us and online order showed it was still being processed. One week before Christmas!! Many reviews with same issue.

Normally like what I buy here. They say preowned but is often brand new ( I always buy from the "like new" column ) My last purchase, however, has been a terrible experience. I ordered two clubs and paid via Pay pPal. After a few days there was no confirmation, so I called. It was one of the few times lately I've been able to reach a human, but I got lucky that time. I was told they were having trouble processing pay pal payments, and he said the best thing to do is to re-order with different payment method and he would cancel first order and payment for same. So I reordered as instructed, but they never cancelled the first order which resulted in them sending me what was supposed to be cancelled. Funny that Pay Pal payment worked just fine. Obviously, I don't need two of the same clubs, so I followed their process and returned the shipment. Despite UPS proof of delivery, it's been almost a month since they received the package and they still haven't refunded the money, even though I contacted them several times. Today I received an email which said I would receive the refund within 6 days. I buy a lot of things online, no one has ever taken this long nor treated me this way. This experience has negatively impacted my love of Callaway PreOwned, and I would have a hard time ordering from them again.

Do not buy! I purchased a used iron set from them 3 weeks before Christmas. I never received a shipping notice so I reached out through email. Their response was that they no longer had the set in stock, so my order was cancelled. They weren’t even going to let me know until god knows when of the cancellation & now I had to find a replacement a week before the holiday. Terrible business.

Still waiting for my order because they transmitted an incomplete (no street no number) address to the delivery company. (From Uk to france).

Basically stole nearly $2500 off my son. He ordered and paid for a golf club set then they cancelled his order and kept his money. Numerous phone calls which get cut off, emails all automated responses. Going to try consumer ombudsman AU international consumer advocates