caglasses.comReviews of caglasses.com

Response from caglasses.com· Mar 10, 2026

We’re sorry to hear about your experience and understand how frustrating delays can be. This is not the experience we want for our customers. Please reach out to our support team with your order number or the email used for the purchase so we can review the situation and assist you further.

Response from caglasses.com· Mar 6, 2026

We’re sorry to hear about your experience. Delays can occasionally occur depending on the prescription and lens type, but you should receive shipping updates once your order is processed. Please contact our support team with your order number so we can check the status and assist you right away. We’re committed to resolving this for you.

Response from caglasses.com· Mar 6, 2026

UPDATE: NEW ORDER specifications in place. Free remake pair to meet full customer satisfaction. NOTED March 6/6/2026 As previously explained, your glasses were already outside the warranty period when you contacted us. Despite this, we still offered a complimentary remake as a courtesy. Please note that a courtesy remake applies to the original order specifications. A new prescription and a different frame style would be considered a new order. Our customer service team will review the information you sent and respond to you directly.

Response from caglasses.com· Mar 2, 2026

UPDATE: Original order placed Oct 8 2025 was completed and delivered. 1st contact: Dec 12 2025 -stated eyeglasses way too large and wanted return for refund. Resolution: offered FREE REMAKE. keep the original pair no need to return. Shipped and delivered. Feb 17 2026: we received report stating glasses arrived in bad shape. Resolution: Free remake with recommendation to switch to full rim frame . Offer declined, insisted on a refund. RESOLUTION : We are more than happy to make a new pair to meet full customer satisfaction. We take safety concerns extremely seriously, so we were very concerned to read your review. Our lenses are impact-tested and designed for durability under normal use. We have not received similar reports of lenses “shattering into bits,” but we would absolutely like to investigate this matter further. If the product was damaged during shipping or subjected to abnormal impact, we would need to assess the item directly to determine what occurred. Please contact us so we can properly review this and offer a resolution. Regarding shipping time, we process orders in production batches on a first-come, first-served basis. During high-volume periods, this can extend processing times beyond standard estimates. We understand waiting 2.5 months is frustrating, and we sincerely apologize for the delay you experienced. As for the review incentive claim, we want to clarify that we do not require or condition service on positive reviews. From time to time, we may offer courtesy discounts as part of customer service resolutions, but these are never contingent upon leaving a 5-star review. We remain committed to transparency, product safety, and resolving concerns directly with our customers.

Response from caglasses.com· Mar 2, 2026

Thank you for sharing your feedback. To clarify the situation, your order was already outside the warranty period when you contacted us. However, as a courtesy, we still approved and shipped a complimentary remake at no charge, and the replacement was delivered on December 29, 2025. Regarding the review, it was not required in order to receive the remake. The replacement had already been approved as a courtesy, and we simply invited you to share your experience if you wished. We never require or condition service on a 5-star review. If you have any concerns about the glasses you received, please contact our support team so we can review the matter further.

Response from caglasses.com· Mar 2, 2026

Thank you for your kind words! We’re thrilled to hear that our team could make your experience better. Your feedback means a lot, and we’ll continue striving to provide responsive and helpful service for all our customers.

Response from caglasses.com· Mar 2, 2026

Thank you for sharing your experience! We’re glad we could make things right. your feedback means a lot. We look forward to providing you with more quality eyewear in the future!

Response from caglasses.com· Mar 2, 2026

Thank you so much for your continued trust and support over the years! We truly appreciate you choosing CA Glasses for your prescription safety eyewear. We’re glad to hear that your glasses have been lightweight, durable, and perfectly made to your prescription — that’s exactly what we aim for. It means a lot to know they’ve held up well for your various needs. Thank you for your recommendation, and we look forward to serving you again in the future!