Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Overall we had a great cabin and a great time. Kids loved playing the games when we were there. Only 4 stars because we had to call for some basic supplies like a can opener and other basics. Also in the past homes we have rented, there was a starting supply of seasonings and condiments. We had ants the whole week and some noisy neighbors over the weekend. 🐜 We did see a black bear walking by our cabin! 🐻 The employees were very kind and helpful.

Had another great time at cabins of the smoky mountains. They have always met expectations and in the one time occurrence of several visits they rectified it very professionally and expeditiously. We look forward to our next visit next summer, and would always recommend staying with them.

I truly hated to even leave 1 star with this company. What we thought would be a relaxing getaway for Rod Run weekend turned into a nightmare. The first cabin we originally booked in was removed from the program and we were forced to chose a different cabin with the minimal cabins available at such short notice, this was not an easy task. When we finally arrived at our “perfect” cabin, Chimney Top Overlooks, we were greeted with bed bugs at 2am. When I called to inform them we were moved to a new cabin, Hidden Bear Lodge, which was also infested with bed bugs and had garbage stacked over the front porch and scattered everywhere. Again, called to inform them, and was moved to a 3rd cabin, at 5am. The gentleman on the phone accused us of lying, but still moved us. Thankfully the third cabin was fine, no bugs, but still nasty looking mattresses and was not cleaned very well. After speaking with the manager on duty the next morning I was informed we would be given a full refund and a free voucher with the same amount that we had paid. Awesome, sounds great. Until an entire 4 days later when I’m playing phone tag with the office and no one will answer my questions. I still haven’t been issued a refund and was informed they sent a dog into the cabins and the dog “didn’t alert” to bed bugs in either cabin. I ASSURE YOU THEY ARE THERE. I am mad that they are not protecting their future guests from the train wreck of an experience that myself and 11 other guests suffered through this past weekend.

Family of 3 rented the Black Bear Rendez View cabin. The cleaning people were amazing (HK 12) JR and Kristy. We had an issue upon arrival, people refused to leave the cabin, during Hurricane Dorian. But, the office got that resolved and got the cabin cleaned. We truly enjoyed our cabin. All the amenities listed, nothing else needed. Office really took care of us!

Worst stay for our family. We rented “Altitude Adjustment” for 4 days. Floors were dirty, not a full set of pool balls, hot tub didn’t work, toilet flooded, cleaning supplies left out, one trash bag for 4 days and 12 people, smelled of mildew. No one came to fix toilet after several phone calls so my husband turned off the water to it and fixed it himself. After we checked out and discussed our entire situation to one of the customer service reps, she offered us 25% off our next stay. Needless to say we will not be booking through this company again. It’s a shame too since we come to gatlinburg and pigeon forge area 2-3 times a year.

So we had rented two cabins. One pet friendly and one non per friendly. The pet friendly "fixin to" had a lot to be desired. It was an older cabin for sure. When we arrived the one bedroom was obviously not cleaned and the entire downstairs smelled like dog. Being that it was just us and not any of our guests we were ok with staying there. We did call to get extra clean sheets and for them to come back out and clean which never happened. They did contact me to come out and fix the issue but we were not available for them to come in. (They wont come in with animals which is totally understandable). Overall the place was "ok" definitely more rustic than luxury. I did have to call for extra sheets which a guy did bring them down on his break. Now the 2nd cabin we had was absolutely amazing Beautiful, clean, amazing views They had called us to let us know rhey were coming out to fix the ph in the pool. They must have some sort of app for chemicals. Which is cool. Everything was amazing in the cabin and we had no issues. I did call for extra sheets and they brought them down in a timely manner. Check in to both places were on time and we had no issues. I was even able to get into the luxury cabin early actually, which was wonderful.

I wouldn't even rate our stay with one star. My family and I went to the beach but were under mandatory evacuation due to the recent hurricane. we made the choice to go to TN to finish out our trip. Upon arrival, we were told our cabin (a time to remember) wasnt ready yet. They checked us in and told us to grocery shop and our cabin should be ready after that. With a 4pm check in time we called again after 6pm and it still wasn't ready. Finally, around 7pm we were able to enter the cabin to discover it was filthy. The toilets were dirty, my nephew had black hands and knees from crawling on the floor, the stove and counters were disgusting, the AC wasnt working, the sheets had a smashed bug under them, I could go on and on. I called the manager and explained to her we were not satisfied with the cleanliness of the place and the AC issue for her to say "you only spent $800 for your stay" (which was for only 3 nights) we had to go back and forth over and over for them to fix the air at 11pm and clean the next day. The manager told me if I wanted the sheets changed I would have to change them myself and could pick them up at their office. They were not willing to relocate us or give a refund. The professional demeanor was poor and I will not stay with this company or recommend them to anyone.

They are thieves. Make sure to read fine print. You will get charged extra fee for everything. I've been charged more fees them my stay. If recommend to stay away from those people.