Great
423 reviews
BuyincensewaterfallHonesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
Doris
Posted
The little voodoo inscent is so cute and let me say their customer service is just great...
Response from Buyincensewaterfall· Dec 6, 2021
Thank you so much for taking the time to leave an excellent rating, Doris. We really appreciate your business with us.
Kathy O.
Posted
I hit wrong buttons. I am disabled mentally. i don't mind telling you i have an acute panic dissorder, and i went on your site to buy this product for my daughter and granddaughter and hit wrong buttons at 5am this morning.. the total came to 90.00!! My husband is a detective and he was so angry. long story short for 5 hrs no one was answering me i needed to cancel this. so i called i got a women named Maricar Delos Sandos Lucena, i told her i have trouble understanding things and i want to cancel this. she helped me so much she could not have been kinder, patient with me and lowered the price for me.. My husband thought this sight was a scam and was going to call the better business burro i told him let me call, he asked if i can i said yes what i dont understand i will tell them. She had to tell me 4 times how much she was lowering the price and asked me why i went on the site i said because my daughter and granddaughter who is 14 love in sence. She could not have been any kinder.. sweet , caring and really pushed the product.. what great customer service.. she was amazing. i did have to ask her more questions of what she said because it is hard for me to understand, my husband is at work and i said i am so sorry i keep asking you to repeat what you said and she said it is ok, it is not your fault i am here to help.. what a great customer service person she has and all because of Maricar i did not cancel the order.. she gave me a better price i hit wrong buttons.. she was sooooooooo helpful, kind, caring and very very patient with me i can not say that enough.. God Bless Her.. she needs a raise.. she stands by the product 1,000%. Sincerley Kathleen Owen a very happy customer..
Response from Buyincensewaterfall· Dec 6, 2021
We greatly appreciate your feedback, Kathy. We're glad that you were satisfied on how our customer service handled your concern. Don't hesitate to reach out if you need further assistance. We are just one email away. Again, thank you for sharing your feedback to us and to the community.
Lily C.
Posted
I didn’t want the meditation app and they quickly were able to resolve so I wouldn’t be charged
Response from Buyincensewaterfall· Dec 3, 2021
Thanks so much for sharing your experience with us, Lily. We really appreciate you taking the time to share your rating with us
Orsolya K.
Posted
Wonderful customer service & very pleasant experience! I’ve made a mistake by adding something extra I wasn’t aware of to my initial order. Upon noticing the error I’ve reached out to customer service and they’ve responded to me right away, resolving my issue without giving me a hard time. Errion Cirstie Cordez, Prince Dean Baya and a third lady representative also, who’s name I didn’t get to memorize unfortunately (sorry😩) You’re all awesome and so professional, thank you so much for taking care of me! 😊🙏🏻 I didn’t receive my order yet so I can’t provide any feedback about the actual product but I’ll be back here and tell you all about it once it arrives! THANK YOU again!🙏🏻Happy Holidays! Kind Regards, Orsolya Kelly
Response from Buyincensewaterfall· Dec 3, 2021
Thank you so much for your 5-star review, Orsi! We will share this with the store team to let them know to keep up the amazing work. Thanks for sharing your rating with us and the community.
Christine D.
Posted
The fountain broken 2 of 100 packs very all over the shipping bag
Response from Buyincensewaterfall· Dec 3, 2021
We are sorry to know that your item arrived damaged. We conduct a warehouse inspection to make sure that your order will be received in its best condition. It is very likely that the damage happened while the package was in transit. Rest assured that you will received your replacement.
Louisa
Posted
I LOVE the waterfall. It has a simple design and is beautiful to watch. I bought them for my staff as a holiday gift. Although I was not satisfied with the cones (scent and burning time) I found the customer service to respond in good time and they were helpful and courteous. Ultimately they are helpful and showed that they do want their customers to be satisfied. Would buy again from them.
Response from Buyincensewaterfall· Dec 3, 2021
Hi Louisa. Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated.
Désirée P.
Posted
The customer service is phenomenal! Prompt and courteous response every time. When I had a question or issue, they resolved it. The product I received was fabulous and arrived quickly. Very impressive!
Response from Buyincensewaterfall· Dec 3, 2021
We are so grateful for your 5-star review, Desiree! Thanks for sharing your rating with us and the community. We greatly appreciate it.
Ash_loves yt T.
Posted
I ordered an incense waterfall from this company. I haven’t received it yet but please be careful when purchasing from here. I would decline any offer that pops up after you agree to purchase the item you came there for because there is a shady marketing practice behind this company and I was charged 30 bucks for something i only thought I was paying 4 dollars for. The company resolved the issue and will be issuing a refund which is not too bad but the problem was annoying to have to deal with in the first place. The reps were nice but they did try to talk me into keeping the item but I understood that was her job so I wasn’t upset with the rep just the company. I probably won’t do business with them again.
Response from Buyincensewaterfall· Dec 3, 2021
Thank you for sending your feedback. This is very important to us and rest assured that we are taking the appropriate measures to make our service and products better. We may not be able to change what happened but we hope that you will still give us an opportunity to completely make it up to you in the future. Keep safe.
